Epic-Certified Patient Advocate & Coordinator

Trichelle Washington

Patient Advocate & Healthcare Coordinator Epic Certified 10+ Years in

Patient Satisfaction

Houston, TX 77025 +1-346-***-**** *******************@*****.*** Professional Summary

Dedicated customer service professional with extensive experience in healthcare and retail environments, focused on resolving inquiries and enhancing patient satisfaction. Work Experience

Customer Service Agent - Nutrition Call Center

Memorial Hermann southwest Houston, TX

September 2023 to October 2025

- Answer patient inquiries and facilitate food orders, ensuring dietary needs are met.

- Utilize Epic software to manage patient information and streamline service delivery. Patient Advocate II

Novitas Solutions

May 2021 to September 2023

Assisted patients in understanding insurance coverage and payment options.

- Collaborated with medical facilities to develop tailored payment plans.

- Ensured patient paperwork accuracy, improving claim processing efficiency.

- Documented and resolved patient complaints, enhancing service quality. Debt Collection Representative

E-Center Brookfield, CT

October 2022 to June 2023

- Managed remote collections for a cable company, facilitating payment arrangements.

- Achieved effective communication strategies to increase successful payments. Specialty Pharmacy Technician / Customer Service Rep Startek United States

April 2020 to October 2021

Coordinated patient medication refills and home delivery logistics.

- Processed co-pay transactions, streamlining pharmacy operations. Linen Technician

Compass Group Houston, TX

March 2020 to May 2021

Maintained linen supply for hospital floors, ensuring timely availability. Fulfillment Associate

Macys Logistics Warehouse Houston, TX

October 2019 to December 2020

- Executed order packing and shipping, improving operational efficiency. Patient Food Service

Food Service, Compass Group Houston, TX

May 2018 to September 2019

Delivering patient trays and taking orders for breakfast, lunch and dinner Ambassador

LAZ Parking Houston, TX

August 2018 to November 2018

Seasonal helping customers with parking

Sales Associate

Sales Associate

Walmart Houston, TX

August 2017 to October 2018

Providing good customer service and restocking food in produce serving food at the deli Sales Representative

Reliant Energy/2020 Companies Houston, TX

June 2017 to February 2018

Performing on-site and in-store retail sales on electric bills verifying customers energy bills and taking payments Food Service Worker

Sodexo Hospitality Houston, TX

June 2015 to November 2016

Providing good customer service preparing and serving cooked meals Sales Associate

Macy's Houston, TX

October 2013 to January 2015

Cashier customer service open and closing the draw Patient Sitter/ Provider

Advance Home Health Care Houston, TX

December 2009 to October 2011

Cleaning, Grooming and providing good customer service Store Manager

McDonald's Houston, TX

June 2007 to May 2010

operation of restaurants or other establishments that prepare and serve food and beverages. Direct staff to ensure that customers are satisfied with their dining experience, and manage the business to ensure that it is profitable. Call Center Representative

Memorial Hermann Health System Houston, TX

March 2005 to October 2007

Call Center

Provider

Chartwell Home Health Care Pasadena, TX

July 2003 to February 2005

Cleaning, Grooming and preparing meals

Customer Service Representative

Foley's Houston, TX

December 2003 to January 2005

seasonal job doing customer service, banking and money slips Education

Medical Assistant (M.A.)

Florida Career College Houston, TX

March 2022 to May 2022

Diploma (High school diploma or GED)

Worthing High School Houston, TX

Skills

Pharmacy software Warehouse operations VoIP Pricing Decision making Road transportation operations Patient billing Medical insurance appeals management Home care Outbound calling Mathematical aptitude Employee relationship building Retail sales transactions Cycle counting inventory management Confidential information handling SAP Customer issue escalation eClinicalWorks Interpersonal skills Handling customer inquiries Report writing Balancing cash drawers Bank Teller Medical Billing Food processing Microsoft Powerpoint Medical Records Insurance claims appeal handling Software troubleshooting Achieving HIPAA compliance Call center Organizational skills Order picker Bedtime routine supervision Email outreach prospecting Delivery management Epic Data analysis skills Writing skills Travel planning Managing customer accounts Complaint handling Guest services Computer networking Filing Customer communication Professionalism Continuous improvement Account analysis Customer support Microsoft Outlook Contracts Customer data entry Sales Account management Customer retention Customer support experience within retail industry Cooking Food safety Desktop applications Zendesk Google Docs Telemarketing Finance Written communication Nutrition CRM software Retail store experience Technical support Healthcare management Ability to follow instructions Counting cash Regulatory compliance ICD-10 Relationship management 5G Long term care experience Remote (as sales environment) Accounting Problem-solving Phone inquiries Maintaining patient confidentiality Hotel experience Retail sales Google Calendar Environmental services Pivot tables Compliance with parental instructions Finances Assembly Attractions & Events Operating Systems Dietary aide experience Dispatching Employee engagement Appointment scheduling Phone etiquette Dispatch software communication Information management Conflict resolution among children Schedule creation Networking event prospecting Word processing Loan servicing Medical Scheduling IT collection Typing Financial services Activity planning for children Medical claims submission Debt collection Arts and crafts assistance Customer inquiry handling Freight documentation compliance Carrier management Cold calling Customer payment reminders Client interaction via phone calls GPS Food production Detecting counterfeit currency Clinic Forklift Attention to detail Math Remote Utilities Security system Account reconciliation Appeals Medicare Insurance Verification Analysis skills Achieving sales targets Office management Accounting software Documentation review Front desk Communication skills Sales representative Basic math SaaS Payroll Mac OS Aging report preparation Bank Secrecy Act Medical collection Medical insurance coverage verification Quality data entry Energy Pro Productivity software Grammar Experience Negotiation Packaging Care plans Data analytics Documentation tools Management DME Computer operation Active listening Finanical Phone communication Finance & Accounting Medical terminology Unity Customer complaint resolution Customer service Fair Credit Reporting Act (FCRA) Client database systems Production safety compliance iOS Hospitality Sales lead qualification Microsoft Excel Shelf stocking Live chat Outdoor work Child behavior management Community engagement Record keeping Customer support experience within government industry Child safety supervision Medical claim denial management Clinical information systems Serving Team lead experience Insurance claim appeals processing Customer Care Conducting sales calls Meal Preparation Moving OPERA Cross-functional collaboration Customer relationship building Revenue cycle management Shipping & receiving PeopleSoft Inventory replenishment Debits & credits Food industry Conflict management Patient interaction ICD coding Home health SharePoint Medical claims processing Ethernet Research Materials handling Inpatient CRM system proficiency Clerical experience Debt collection negotiation Benefits administration 10 key typing Processing cash transactions Financial software Warehouse distribution Interpretation Cash management VPN Route driving Intake Mobile devices Order processing Search engines Banking DSL Order entry Call center agent experience E-commerce CAD Upselling Phone call management Inside sales Accounts payable Cherry picker B2B Hospital experience Task prioritization Event planning Store Management Experience Technical troubleshooting support General labor Microsoft Teams EMR/EHR Staff scheduling In-person customer service Data entry Salesforce Food service Objection handling (sales technique) Inventory records IVR Medical debt collection accounts Electronic health records (EHR) management Technical Proficiency transporter Order fulfillment Medicare billing Call center experience HIPAA Medical office experience Medical billing inquiries Mediation Time management Office experience Windows Languages

English - Expert

Certifications and Licenses

ServSafe Food Handler

August 2025 to August 2027

Epic Certification

Food Handler Certification

Medical Billing Certification

Additional Information

Authorized to work in the US for any employer

Contact this candidate