Operational Compliance & Loan Operations Coordinator

AUTUMN L. GRAY

Washington, US ***** 240-***-**** *********@*****.***

Professional Summary

Results-driven professional with a strong background in operational coordination and process optimization, bringing extensive experience in managing complex systems and ensuring seamless day-to-day functions. Skilled in administrative support, data management, and customer-focused service with a proven ability to maintain accuracy and compliance in fast-paced, regulated environments. Recognized for exceptional organizational skills, attention to detail, and the ability to prioritize multiple tasks while meeting strict deadlines. Adept at fostering collaboration across teams, resolving challenges with sound judgment, and delivering efficient, reliable outcomes. Committed to continuous learning and professional growth while contributing to the success of administrative and banking operations. Skills

• NMLS Registration-#1588892

• Government Standards, Federal Statutes

• Loan Program Requirements and Government Lending

• Legal Documentation

• Creditworthiness Determination

• Automated Underwriting Systems

• Financial Data Analysis

• Mortgage Loan Software, Reverse Mortgages

• Execute operations according to safety procedures and regulatory guidelines.

• Record all system events and operational decisions in logs and reports.

• Provide real-time updates and status reports to internal teams and external agencies as needed.

• Ensure compliance with NERC, FERC, and regional

reliability standards and company policies.

• Participate in emergency response and storm restoration efforts, including extended shifts or standby duty.

• Identify Operational vulnerabilities and recommend improvements to system reliability and resiliency.

• Assist in the development and revision of operational procedures and training programs.

• Prior experience in electric utility operations or distribution system control.

• Support the integration of distributed energy resources

(DERs) and new technologies into the grid.

• Ability to interpret one-line diagrams, schematics, and switching procedures.

Work History

Distribution System Operator 12/2023 – 06/2025

Exelon Pepco – Bethesda, MD

• Monitor and operate distribution system equipment using SCADA, OMS, and Distribution Control Systems.

• Respond to alarms, faults, and abnormal system conditions in a timely and safe manner.

• Manage planned and unplanned outages, ensuring accurate switching orders and crew dispatching.

• Communicate effectively with field personnel, transmission operators, and other stakeholders.

• Maintain situational awareness of system conditions, weather events, and load forecasts.

• Execute switching operations according to safety procedures and regulatory guidelines.

• Analyze system data and logs to troubleshoot and restore service after outages.

• Provide real-time updates and status reports to internal teams and external agencies as needed.

• Record all system events and operational decisions in logs and reports.

• Ensure compliance with NERC, FERC, and regional reliability standards and company policies. Mortgage Loan Advisor 03/2022 - 10/2023

Weichert Financial, LLC -Bowie MD

• Expertly analyzed referred conventional first, second, investment, and future first mortgages to ensure acceptability of housing expenses and total debt ratios.

• Verified employment and credit histories while coordinating the flow of information with Loan processors, Loan Underwriters, and Loan Closers to ensure timely application approvals and closings.

• Evaluated financial strength, capacity, credit, and collateral for all borrowers to determine risk and repayment ability.

• Coordinated and led weekly Economic FED meetings regarding economic growth to management and company realtors.

Senior Loan Processor/Mortgage Loan Officer 01/2020 - 03/2022 Industrial Bank, US – Washington DC

• Reached quota of 3 loans per month

• Expertly analyzed referred conventional first, second, investment, and future first mortgages to ensure acceptability of housing expenses and total debt ratios.

• Ensured submittals met complex eligibility requirements and exhibited attention to detail when processing pre- and post-underwritten mortgages.

• Demonstrated stellar follow-through with borrowers, loan processing peers, loan originators, and management throughout all phases of the loan process.

• Reviewed financial statements and contacted institutions and customers to clarify details.

• Completed audits with over 97% accuracy

Mortgage Broker Originator 01/2019 - 03/2020

Mortgage Experts, LLC, US – US

• Led loan processing initiatives, delivering excellence in service for borrowers.

• Analyzed various mortgages for acceptability of housing expenses and total debt ratios.

• Coordinated information flow with Loan Officers, Underwriters, and Closers for timely approvals.

• Ensured compliance with strict lending, underwriting, and government requirements.

• Gained experience in desktop underwriting for Fannie Mae and Freddie Mac loans. Senior Loan Processor 01/2016 - 01/2019

Bank Fund Staff FCU, World Bank, US – Washington DC

• Coordinated communication and documentation with various teams to align with operational objectives.

• Verified clients' stable employment and credit history in compliance with loan type criteria.

• Gained experience in desktop underwriting for Fannie Mae loans.

• Ensured compliance with lending, underwriting, and government requirements.

• Evaluated financial strength of borrowers to determine risk and repayment capacity. Property Preservation Coordinator 01/2013 - 01/2016 Wells Fargo Home Mortgage, US – Frederick MD

• Provided customer service regarding property maintenance and management for company REO properties.

• Supported loan holders with home purchasing options and served as a liaison for various departments.

• Mentored team members, evaluated training materials, and contributed to standard operating procedures. Accounting and Fiscal Specialist 01/2003 - 01/2014 United States Army National Guard, US – US

• Performed governmental accounting and financial management tasks.

• Assisted in budgeting key accounts for the United States Army.

• Managed reports on accounts payable processing and asset/liability account balances.

• Completed an advanced individual training program for an Accounting Specialist Certification. Education

AA: Business Administration 05/2015

Hagerstown Community College - Hagerstown, MD

Fiscal Finance and Accounting Certificate 2003-2011 US Army National Guard - US

EDUCATION, CERTIFICATIONS & TRAINING

• DCIA Infrastructure Academy Utility Training Program-PEPCO Electrical 2023-05

• Aveta Business Institute Six Sigma White Belt 2023-05

• Licensed Mortgage Loan Originator-1588892

• CPR/First Aid or Emergency Response certification

#HRJ#608b4f12-e59d-4b29-88e4-bdd16adc101c#

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