Customer Service Representative - Healthcare Support

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EDUCATION

WORK EXPERIENCE

SKILLS

Pulilan Bulacan

JADE KOLEENE

COLINDON

Customer Service Representative with over 5 years of experience providing voice, chat, email, and back-office support for international clients. Skilled in customer service, account management, issue resolution, and handling high-volume inbound and outbound interactions. Recognized for professionalism, strong communication skills, and the ability to deliver excellent customer experiences while meeting performance goals. Seeking to contribute my expertise and continue growing with a customer-focused organization.

PROFILE

Emmanuel College of Bulacan

Hotel and Restaurant Services

2014–2016

Engr. Virgillo V. Dionisio Memorial Highschool

2010-2014

Assisted customers with health insurance inquiries and account concerns. Managed high-volume inbound and outbound calls while maintaining excellent customer satisfaction.

Resolved customer issues efficiently while following company policies. Maintained accurate customer records and documentation. EVERISE

Customer Service

Representative

August 2025 – March 2026

Provided customer support for healthcare accounts. Processed customer requests and resolved billing and account issues. Delivered professional service through inbound voice support. Met quality assurance and productivity targets.

Handled inbound and outbound customer interactions through voice and chat support.

Assisted customers with T-Mobile account inquiries. Troubleshot service issues and provided timely resolutions. Achieved performance metrics for customer satisfaction and quality. CONCENTRIX

Customer Service

Representative

November 2023 – August

2024

TELETECH

Customer Service

Representative

November 2021 –

November 2023

Customer Service

Call Center Operations

Inbound & Outbound Calls

Chat Support

Email Support

Healthcare Account Support

Data Entry

Microsoft Office

Problem Solving

Time Management

Communication

Team Collaboration

MOTORTRADE INC.

Branch Secretary /

Marketing Assistant

May 2018 – March 2020

Processed motorcycle loan applications and customer documentation. Assisted with branch administrative operations.

Managed customer records and reports.

Coordinated with sales staff to support business operations. SM HYPERMARKET

Cashier

November 2017 – March

2018

Processed customer transactions accurately and efficiently. Balanced cash drawer at the end of each shift.

Delivered excellent customer service in a fast-paced retail environment. French Café Breton

Cook

April 2017 – August 2017

Prepared menu items following food safety standards. Maintained kitchen cleanliness and sanitation.

Assisted with food preparation during peak service hours.

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