Warehouse & Logistics Operations Manager

Allyson Flores

Houston, TX

Professional Summary

Hardworking Warehouse Manager with 14+ years of experience in logistics and operational efficiency, specializing in shipping and receiving operations. Proven track record in supervising a team of 25, enhancing workflows, and maintaining precise inventory management. Equipped with strong skills in credit analysis and customer support, dedicated to achieving operational excellence and fostering team productivity in a dynamic environment. Work Experience

Warehouse Manager

Jordache Enterprises Colfax, LA

March 2012 to Present

With over 14 years at Jordache Enterprises, Inc., I focus on managing shipping and receiving operations to ensure seamless logistics and operational efficiency. My role includes supervising a team of 25, training staff on RLM guns to maintain precise inventory levels, and overseeing payroll and bill creation processes. Equipped with skills in credit analysis, customer support, and creative problem-solving, I am dedicated to enhancing workflows and fostering team productivity. My efforts align with the goal of achieving operational excellence and maintaining accurate inventory management to contribute to the organization's success. Customer Support Specialist

Ohio Gas Company Beaumont, TX

January 2010 to January 2011

• Managed inbound calls to assist customers in understanding their bills and account details.

• Conducted credit checks to facilitate the establishment of new accounts for customers.

• Guided customers in setting up payment arrangements to maintain service continuity.

• Ensured customers were informed about necessary permits for new accounts in their homes. CSR - Customer Service Representative

Startek call centre agent Alexandria, LA

January 2005 to January 2009

• Managed inbound calls for T-Mobile’s prepaid department, assisting customers with troubleshooting and adding phone minutes.

• Transitioned to the postpaid department, conducting credit checks and handling sensitive customer information.

• Utilized multiple screens and a switchboard phone system to efficiently multitask and document customer interactions. Education

Vidor high school

Vidor High School

May 1998 to August 2001

Skills

Mentoring Warehouse experience Warehouse management system Analysis skills Warehouse management Pallet jack Time management RF scanner Supervising experience Communication skills Warehouse supervisor experience Microsoft Word Packaging Training & development Organizational skills English Microsoft Outlook Team management Microsoft Excel Customer service Conflict management Order picking Computer skills Leadership Forklift Shipping & receiving

Certifications and Licenses

Forklift Certification

Driver's License

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