Customer Service & POS Support Specialist

DANIEL GALINDO

Modesto, CA ***** +1-209-***-**** ********@*****.*** https://www.linkedin.com/in/daniel-galindo-60a12630b

•Customer Service: Customer Relationship Management (CRM), Customer service, Exceptional customer service, Conflict Resolution & De-escalation, Order & Return Processing

•Communication & Interpersonal: Multi-Channel Communication (Phone, Email, Chat), Listening skills, Excellent people skills, Outgoing personality, Teamwork and collaboration

•Technical & Systems: Technical Savvy with POS & Support Systems, POS system operation, Cash register operation, Cash handling, Data Entry

•Organizational & Time Management: Time Management & Prioritization, Time management, Task prioritization, Meeting deadlines, Store opening and closing, Detail-Oriented Documentation

•Problem Solving & Adaptability: Problem-Solving & Troubleshooting, Problem-solving-

, Multi-tasking strength, Goal oriented, Reliable and punctual

PROFESSIONAL

SUMMARY

Customer service specialist with extensive experience in retail and e-commerce support, adept at conflict resolution and multi-channel communication. Skilled in CRM systems, managing follow-up communications, and scheduling appointments to ensure positive customer experiences. Self-motivated and organized, with proven ability to work independently in remote environments.

Walmart Supercenter Jan 2017 - May 2020

Sales Associate Modesto, CA

•Resolved customer inquiries with speed and empathy, earning positive feedback and repeat business.

•Assisted with online order pickups and performed data entry for customer orders, troubleshooting digital transactions to ensure timely delivery.

•Consistently exceeded upselling goals by understanding customer needs and offering tailored solutions.

•Trained new hires on company systems and service protocols, contributing to a cohesive support team.

•Honored as Employee of the Month for outstanding service.

•Scheduled and confirmed virtual appointments, coordinating calendars and sending reminders to clients.

JOANN Stores Mar 2014 - May 2016

Sales Associate Modesto, CA

•Delivered personalized assistance to customers in-store and via phone, leveraging multi-channel communication to resolve issues efficiently.

•Maintained accurate records of returns, exchanges, and product inquiries.

•Supported promotional events and optimized store layout for customer convenience.

•Managed follow-up communications with prospective clients using CRM to ensure engagement and appointment scheduling.

Pier 1 Imports Sep 2010 - Jan 2011

Sales Associate Merced, CA

•Delivered outstanding customer care, driving satisfaction and brand loyalty.

•Handled transactions and returns with accuracy and professionalism.

•Contributed to seasonal campaigns and special order fulfillment.

The homemade alchemist May 2016 - Jan 2017

Online Business Owner Modesto, CA

•Managed social media accounts to promote brand awareness and engage customers.

•Conducted A and B testing experiments to determine optimal design layouts for maximum engagement.

•Provided technical support and troubleshooting for customer issues related to online services, enhancing satisfaction and retention.

EDUCATION

Golden Valley High School, Merced, CA

High School Diploma

Jun 2010

SKILLS

EXPERIENCE

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