Remote Customer Service Representative Candidate

Katherine Gandoza

858-***-**** • ********@*****.*** • Summerville, South Carolina

Summary

Highly organized administrative professional with 25+ years of experience optimizing organizational efficiency through precise data entry and comprehensive administrative support. Expert in Microsoft Excel, Google Workspace, and virtual administration for remote internal teams. Proven track record in maintaining data integrity and document control across diverse corporate environments. Work Experience

Office Manager / Executive Assistant January 2011 – Present GLIKO CONTRACTING & ESTIMATING, INC., ALPINE, CA

Provide high-level virtual administration and executive support to the President and remote internal teams to ensure operational efficiency.

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Perform high-volume data entry and data validation for payroll processing within the Human Resources department, maintaining 100% accuracy.

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Manage accounts payable and receivable data management within QuickBooks, ensuring timely updates in company financial systems.

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Maintain rigorous document control by compiling and updating digital company operations and safety manuals for remote access.

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Coordinate and verify complex data for Workers’ Compensation and General Liability audits to ensure regulatory compliance.

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Dental Front Desk October 2010 – January 2011

DR. JOHN LA FLEUR, DDS, JAMUL, CA

• Processed daily deposits and maintained a digital log of expenses with high typing accuracy and data integrity. Managed patient scheduling and financial record data entry, ensuring consistent accuracy for follow-up appointments.

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Lab Tech / Accessioner May 2010 – September 2010

LAB CORP, POWAY, CA

Executed specimen data entry and verification for laboratory testing, adhering to strict data management protocols during graveyard shifts.

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Executive Assistant February 2003 – December 2009

PRICE SELF STORAGE CORPORATE, SAN DIEGO, CA

Served as system administrator for the company database management system, overseeing data validation for 13 off-site locations.

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Leveraged Microsoft Excel to prepare weekly data management reports for owners and partners to drive executive decision-making.

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Organized and maintained the corporate document control system, including the compilation of the company operations manual.

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Sales and Marketing Coordinator / Office Manager April 2002 – January 2003 SURGICAL SHOOTING, INC., POWAY, CA

Developed complex Microsoft Excel spreadsheets and mailing lists to optimize sales team research and remote operations.

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Office Manager & Executive Assistant March 2000 – March 2002 NAVISITE, INC., LA JOLLA, CA

• Coordinated virtual administration projects and complex travel arrangements for the CEO and Director of Sales. Education

General Education, Pre-Dental Classes in Pre-Dental January 1992 – January 1996 SKYLINE COLLEGE, SAN BRUNO, CA

Dental Assisting Program in Dental Assisting January 1991 – January 1992 BRYMAN COLLEGE, SAN FRANCISCO, CA

General Education in General Education January 1990 – January 1991 UC DAVIS, DAVIS, CA

Additional Skills

Core Technical Skills: Data entry, Microsoft Excel, Google Workspace, Typing accuracy, Virtual administration, Database management, Document control, Data validation Software & Tools: QuickBooks, Adobe Illustrator CS4, Adobe Photoshop CS4, MS Word, MS Outlook, MS PowerPoint, Zoom

Operational Methodologies: Remote operations, Administrative support, Data management, Internet Research, Organizing Meetings

Certifications

• Dental Assisting Program (Certification) - Bryman College (January 1992) Interests

• Member of 'The Groove' band (singer)

• Musical theatre

• Watching movies

• Working out

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