Business Analytics & Web Accessibility Intern

Thomasine Harris Fletcher

New Haven, CT 203-***-**** *********.**************@*****.*** https://www.linkedin.com/in/thomasine harris fletcher 58b933201/

SUMMARY

Motivated and detail-oriented Business Analytics student with a strong foundation in data analysis, IT operations, and digital content strategy. Over 2 years of experience supporting large scale website migrations and building database driven applications. Seeking roles in analytics, IT project coordination, or digital transformation where technical expertise, communication skills, and user centered thinking can drive measurable outcomes.

EDUCATION

Quinnipiac University, School of Business, Hamden, CT Graduated May 2025 Bachelor of Science (B.S.) in Business Analytics

New Haven Promise Scholar

TECHNICAL SKILLS

• Tools: Microsoft Excel, Word, Access, PowerPoint, Outlook, SharePoint, Qualtrics, Adobe Photoshop, Adobe Illustrator, Canva, Drupal 10, Google App Sheet, Git

• Languages & Technologies: HTML, CSS, SQL, Python, R

• Skills: Digital Accessibility (WCAG 2.1), Project Management, UX Principles, Content Strategy, Data Visualization, Social Media Strategy, Microsoft 365

WORK EXPERIENCE

Yale College Deans Office, Web and IT Intern, New Haven, CT June 2024 August 2025

• Spearheaded the content migration of over 33 Yale College departmental websites to the Drupal 10 platform, ensuring full compliance with Web Content Accessibility Guidelines (WCAG) 2.1 and strict adherence to Yale’s digital branding standards.

• Executed comprehensive quality assurance audits to identify and resolve front end issues, including broken links, inconsistent UI components, and accessibility violations, leveraging tools such as Microsoft 365, SharePoint, and Teamwork for issue tracking and resolution workflows.

• Conceptualized and designed high impact digital marketing assets such as survey banners and promotional visuals using Adobe Photoshop and Illustrator, contributing to elevated engagement across student outreach campaigns.

• Engineered a data visualization application using Google App Sheet that transformed raw Excel based study abroad data into an interactive, user-friendly platform, enhancing stakeholder access to program insights.

• Created and edited multimedia content for Yale College Voices, applying platform optimized storytelling techniques for Instagram, TikTok, Threads, YouTube, and Facebook, increasing social media visibility and student participation.

• Collaborated with IT leadership to restructure internal knowledge systems and automate workflows through Microsoft 365 integrations, including SharePoint site architecture, OneDrive configuration, and Teams channel governance.

• Conducted in-depth research on emerging software solutions to support IT operations and contributed to internal knowledge bases by authoring detailed technical documentation on onboarding, accessibility practices, and content strategy.

• Participated in strategic digital transformation initiatives, focusing on improving the user experience, expanding accessibility capabilities, and aligning with enterprise level governance and compliance requirements. University of Saint Joseph, IT Help Desk Associate, West Hartford, CT September 2021 December 2022

• Delivered tier 1 technical support to students, faculty, and staff, resolving common issues related to account access, system lockouts, and password resets via both in person and remote support channels.

• Utilized Active Directory to provision and manage user accounts, group memberships, and authentication protocols, ensuring appropriate access controls and compliance with institutional IT security policies.

• Logged and triaged support incidents using the university’s ticketing system, maintaining detailed records of issue resolution paths and escalating more complex cases to senior IT staff as needed.

• Provided frontline troubleshooting for hardware, software, and network connectivity issues, contributing to improved response time and end user satisfaction across campus.

• Collaborated with the IT department on standardizing support documentation and identifying trends in recurring user issues to inform proactive solutions and system improvements. New Haven Reads, Tutor, New Haven, Connecticut Nov 2017 Jun 2018

• Facilitated one on one and small group tutoring sessions, supporting students across a range of reading abilities in achieving individualized literacy goals aligned with state level academic standards.

• Developed and implemented age-appropriate strategies to improve phonemic awareness, reading fluency, and comprehension, adapting instructional approaches based on students’ needs and learning styles.

• Mentored students in foundational mathematics tutoring, reinforcing core concepts such as arithmetic, number sense, and problem solving to build confidence and academic self-efficacy.

• Created a supportive and inclusive learning environment that fostered student engagement, motivation, and academic growth, in alignment with New Haven Reads’ mission to close the literacy gap.

• Collaborated with staff to track student progress, set measurable objectives, and provide regular feedback to both students and program coordinators.

Contact this candidate