Lead sales associate

Ean McAfee

Ball, LA *****

318-***-**** - *********@*****.***

Professional Summary

Reliable and detail-oriented professional with leadership experience as a Lead Sales Associate at Dollar General. Proven ability to maintain accountability, enforce company policies, and manage daily operations in a fast-paced environment. Experienced in cash handling, supervision, and maintaining safe and organized facilities. Strong communication, conflict resolution, and problem-solving skills with a reputation for integrity and dependability. Seeking to bring discipline, teamwork, and operational awareness.

Skills

• Customer service • Retail store operations

• Cash handling • Opening and closing procedures

• Team leadership • Goal oriented

• Cash handling accuracy • Pricing and labeling

• Security Awareness • Policy & Procedure Compliance

• Incident Reporting • Conflict Resolution

• Leadership & Team Support • Cash Handling & Accountability

• Customer Service • Inventory Control

• Problem Solving • Attention to Detail

• Time Management • Communication Skills

• POS system operation

Work History

06/2025 to Current Lead Sales Associate

Dollar General Market – Tioga, LA

• Supervise store operations and assist management with daily responsibilities.

• Enforce company policies and ensure compliance with store procedures.

• Handle cash registers, deposits, and financial accountability with accuracy.

• Assist with inventory management, stocking, and loss prevention.

• Provide professional customer service and resolve conflicts when issues arise.

• Maintain a clean, organized, and safe store environment.

• Support team members and help coordinate workflow during busy shifts. Contributed towards improving overall store ambience by maintaining a clean and organized work environment.

•

• Performed inventory control procedures to manage stock. Maintained store visual standards by setting up window and interior displays to merchandising guidelines.

•

• Managed inventory effectively, minimizing stock-outs and overstock situations. 05/2018 to 05/2025 Manager

J&T Cleaning Services – Ball, LA

Supervised daily store operations, ensuring adherence to company policies and procedures.

•

Trained and mentored new sales associates to enhance team performance and customer service skills.

•

Managed inventory processes, including restocking and organizing merchandise for optimal presentation.

•

Assisted customers with product inquiries, improving overall shopping experience and satisfaction.

•

Collaborated with management to implement loss prevention measures and reduce shrinkage rates.

•

Monitored sales performance metrics, identifying trends to enhance sales strategies and promotions.

•

Provided feedback on store layout improvements, contributing to enhanced customer flow and engagement.

•

• Handled cash register operations and customer transactions to process payments.

• Resolved customer issues promptly, ensuring satisfaction and loyalty.

• Processed and stocked merchandise in accordance with store standards. Contributed towards improving overall store ambience by maintaining a clean and organized work environment.

•

• Performed inventory control procedures to manage stock. Maintained store visual standards by setting up window and interior displays to merchandising guidelines.

•

• Managed inventory effectively, minimizing stock-outs and overstock situations.

• Trained, coached, and mentored new sales associates for maximum performance. Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.

•

• Delivered excellent customer service for repeat business and referrals.

• Trained new sales associates to ensure consistent performance across the team.

• Developed and maintained knowledge of current sales and promotions. Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.

•

Implemented visual merchandising strategies to improve product presentation and increase sales conversions.

•

Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.

•

Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.

•

Demonstrated effective communication skills when presenting sales pitches, addressing concerns, or negotiating deals with clients.

•

• Used POS system to process sales, returns, online orders, and gift card activations. Organized store merchandise racks and displays to promote and maintain visually appealing environments.

•

• Up-sold and cross-sold products effectively, driving sales and increasing revenue. Built relationships with customers and community to promote long term business growth.

•

Trained new employees on customer service, money handling and organizing strategies.

•

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

•

Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

•

Education

2024 High School Diploma

Pineville High School - Pineville, LA

• 3.5 GPA

• Completed AP course in History, Science, English, Math

• Professional Development: First Response Class

• Relevant Coursework: Business class

• Key Club Member

Contact this candidate