IT Support Specialist and Customer Service

Angy Compton ***********@*******.*** 606-***-**** 53 Pinnacle Dr. Corbin, KY 40701

Summary

Customer service professional motivated to maintain professional success. History managing multiple systems paired with outstanding active listening and multitasking abilities. Offers excellent data analysis, recall and maintenance.

Skills

●Data Entry, Evaluation and Maintenance

●Customer Data Confidentiality

●Problem-Solving Abilities

●Excellent Verbal and Written Communication

●Data Documentation and Report Generation

●Data Analysis

● Efficient and Detail Oriented

Experience

GDIT. Barbourville, KY

IT Support Specialist 9/2023- 01/2026

●Used probing questions to determine service needs and input information into required systems/ applications

●Documented correspondence in utilized systems to track requests, problems and provide/find solutions

●Maintained knowledge of current government guidelines, policies and security practices with multiple trainings

●Granted public trust clearance required for contractor position with Veterans Affairs

●Utilized SNOW, Active Directory, IAM provisioning and M365 applications

KECHCO Williamsburg, KY

Customer Support Specialist 05/2021 – 12/2022

●Granted security clearance required for contractor position with DOD

●De-escalated problematic customer concerns, maintaining calm, friendly demeanor

●Documented correspondence in utilized systems to track requests, problems and provide/find solutions

●Maintained knowledge of current government guidelines, policies and security practices with multiple trainings

●Escalated customer concerns, issues and requirements to appropriate persons when required

●Developed and created a training checklist for new hires prior to certification utilized by multiple TLs

●Assisted in final training aspect with “y cording” and certification for several high-performing CSRs

●Addressed concerns resulting in reduction in customer complaints and multiple Kudos on job performance

●Consistently maintained one of the highest call handle score averages within contract

Education and Training

Tennessee College of Applied Technology - Athens Athens, TN 05/2001

Auto Cad Mechanical Detail Drafter Level IIIa in Mechanical Engineering Technology

Strayer University - Online Nashville,TN Currently Attending while maintaining 4.0 GPA

Major: Data Analysis, Minor: AI Programming 4-Time recognized Student Mentor

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