School Bus Driver and Customer Service Pro
Resume:
Patricia Bailey
School bus driver, Customer Service
Watertown, NY 13601
**********************@*****.***
I have multiple years of experience in both School Bus Driving and Customer Service Representative. I am an exceptional driver, wonderful with both the children and parents, I’m always willing to help out and extremely safety conscious .
I am also a award winning customer service representative with 5+ years as a CSR both in office and working remotely.
I find my purpose in life through service to others so, working as a customer service representative or driving children safely on-a daily basis affords me the opportunity to live out this passion daily. Willing to relocate to: Carthage, NY - Alexandria Bay, NY Authorized to work in the US for any employer
Work Experience
School Bus Driver
GENERAL BROWN CENTRAL SCHOOL DISTRICT-Dexter, NY
January 2024 to Present
School bus driver
School Bus Driver
Carthage school district-Carthage, NY
December 2021 to Present
• Pre-trip inspection ensuring all systems are functioning properly.
• Transporting children Pre-K through 12th grade from home to school safely and delivering each student home after school.
• Provide a safe and loving atmosphere for each student. School Bus Driver
First Student-Philadelphia, NY
July 2021 to Present
• Pre and post trip inspection exciting safety at all times.
• Cleaning bus daily per school district regulations.
• Pick up/drop off students K-12 daily cut school
• Constantly multitasking
PSA/CSR
Dialog Direct-Denison, TX
October 2020 to Present
Working remotely I was responsible for a high volume of inbound calls from pharmacies and Physicians offices on behalf of their patients.
I would help them with anyone/all of the following issues: Insurance coverage (drug only)
Level of coverage
Prior authorizations (filling them out, submitting, and status) Co-pays
Yearly out of pocket
Overrides
Mail order refills
Researching policies and procedures
I worked with numerous pieces of software and data bases at one time as well as extensive documentation.
CSR III
MAXIMUS FEDERAL SERVICE-Remote
April 2021 to June 2021
Remotely worked on the VAX/CDC Vaccination Hotline.
• inbound calls from customers seeking information about vaccine and general questions about COVID-19..
• Provide customers (if so desired) to the closest pharmacies with the specific researching information about the Vaccine, helping others to go to websites to make an appointment. We also answer general questions about Covid-19 and the Vaccine. Using Sharepoint and other Job Aides and preset responses for special requests, difficult calls etc. We are now transferring calls on a trail basis to make appointments with us. Caregiver/Personal Assistant
Independent Contactor-Fort Bragg, NC
January 2020 to January 2021
Cleaning, Food prep and cooking, Bill paying, child care and errands Private Caregiver
Independent Contractor position-Sherman, TX
March 2013 to January 2020
Personal care, dressed client, cooking, cleaning, monitored medication intake, shopping, errands, helped pay bills and drove them to Dr's appointments.
CSR - Customer Service Representative
Alorica Calling Center-Sherman, TX
August 2017 to January 2018
• Outbound bad debt collections & CSR 3rd party fur Synchrony Bank inbound and outbound
• Handled payments, post days, series of post dated checks
• Worked hard to provide not just excellent Customer Service but an exception Customer Experience that benefited customers and held the companies contracted in a higher light to encourage business growth.
• Excellent leadership skills developed and excelled in it. Customer Service Representative
Robert Half-Illinois
January 2017 to March 2017
• Hired to work on special campaign to encourage Dentists who were enrolled under an umbrella plan to sign up with Cigna directly
• Outbound calls/sales/Customer Service, scrubbing clients, time management, team PSA
Dialog Direct-Denison, TX
October 2016 to December 2016
• All inbound calls dealing directly with physicians, pharmacies and insurance as well as mail mail offer pharmacy.
• Intensive multi-taking, time management, very high stress management, (Management was not the best so teamwork was crucial.
• Handled multiple screens and toggled constantly between numerous software programs and databases Administrative Specialist data entry
infraSource-King of Prussia, PA
February 2003 to October 2009
Only 1 of 2 people in the entire company trained/expert in their proprietary software regarding underground gas and electric.
Worked remotely
I started with a 2 year backlog of “gas facility records” which were written by foreman on daily installation and repairs of gas mains and services.
I then received them abs I was talked and completely with great success converting them into a digital record of both data and sketches.
Education
Some College in Human Resources/Business Administration Ashford University - Cedar Rapids, IA
October 2009 to January 2011
Certificate in Travel and Tourism
Manteca Travel and Tourism - Manteca, CA
February 1999 to July 1999
Certification in Bartending
Southern California Bartending Academy - Oceanside, CA May 1991 to July 1991
Technical Diploma in Business Administration/Bookkeeping Modesto Business College - Modesto, CA
June 1986 to May 1987
High school diploma or GED
Associate's degree
Skills
• Credit (1 year)
• Data entry (10+ years)
• healthcare (1 year)
• leadership skills (2 years)
• Office medical (Less than 1 year)
• Outbound call center (1 year)
• receptionist. (10+ years)
• typing (10+ years)
• English (10+ years)
• Multi-line Phone Systems (2 years)
• Customer Service (10+ years)
• Computer Skills (10+ years)
• Administrative Experience (10+ years)
• Communications (7 years)
• Microsoft Word (10+ years)
• Recruiting (Less than 1 year)
• HIPAA (5 years)
• Microsoft Outlook (10+ years)
• Customer Support (3 years)
• Microsoft Office (10+ years)
• Clerical Experience (10+ years)
• Telecommunication (5 years)
• 10 Key Calculator
• Collections (2 years)
• Medical Terminology (2 years)
• Accounts Receivable (6 years)
• Accounts Payable (6 years)
• Shipping & Receiving (6 years)
• Medical Office Experience
• Windows (10+ years)
• Computer literacy
• Remote Access Software (2 years)
• Medicare (Less than 1 year)
• Human resources
• Adobe Acrobat
• Bartending (1 year)
• Food service (3 years)
• Cocktail Server (2 years)
• School Bus Driving
• Dental Receptionist
• Documentation review
• Insurance Verification
• Microsoft SharePoint
• Databases
• Multi-line phone systems
• Conflict management
• Sales,retail, and Customer Support
• Management
• CRM software (1 year)
• Genesys (1 year)
• SharePoint (3 years)
• Live chat
• E-commerce
• Contracts
• Benefits administration
• Analysis skills
• Google Docs
• Google Suite
• ATS
• EMR systems
• Employee Orientation
• User Interface (UI)
• Collections (1 year)
• Project management
• 4G/LTE
• Personal Assistant Experience
• Medical receptionist
• Restaurant experience
• Serving
• Upselling
• Cash handling
• Continuous improvement
• Negotiation
• Process improvement
• Salesforce
• Relationship management
• Pricing
• Computer hardware
• FMLA
• Transcription
• Crisis management
• Zendesk
• Management
• Bus driving
• Help desk
• Employee relations
• Commercial driving
• Medical collection
• Order entry (7 years)
• Mac OS
• Financial services
• Guest services
Awards
Best Customer Experience Representative
November 2017
I was part of an understaffed team that began a new campaign st Alorica with Synchrony Bank f doing collections.
I was working 14 hours days.
I was the first to receive an award from Synchrony for upholding their high standard if a Customer Experience and I was excellent at collections.
Certifications and Licenses
First Aid Certification
CDL B
Driver's License
School Bus Endorsement
Passenger Endorsement
Assessments
Analyzing data — Proficient
November 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Call center customer service — Proficient
June 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
December 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Work style: Professionalism — Proficient
July 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Cooking skills: Basic food preparation — Proficient July 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Recruiting — Proficient
July 2021
Managing the candidate sourcing and selection process Full results: Proficient
Customer service — Proficient
November 2020
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
March 2021
Influencing and negotiating with customers
Full results: Proficient
Written communication — Proficient
June 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Reliability — Proficient
July 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Proficient
Attention to detail — Proficient
November 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
April 2023
Responding to customer situations in a retail setting Full results: Proficient
Technical support: Customer situations — Proficient November 2021
Responding to technical support situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
April 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Bartending — Proficient
March 2021
Understanding, pouring, and mixing drink orders
Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Data Entry, 2 years Inbound/Outbound call center, mid-level Medical Terminology, Entry level billing and coding, excellent problem solving and de-escalation skills, 15 years administrative experience, training, leadership skills, 3rd party collections, healthcare and Pharmaceutical insurance and mail order pharmacy, all office equipment, excellent at both being a team worker and working independently.
Food Server, Cocktail service, Bartending, typing 60+wpm, all office machinery and receptionist. (All total about 15 years experience)
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