Retail Assistant Manager & Customer Service

Dyana Denard

East Stroudsburg, PA 272-***-**** ***********@*****.***

Core Skills

• Customer Service Skills: Customer Relationship Building, Customer Support, Phone Support

• Sales & Merchandising: Sales & Upselling, Inventory & Merchandising

• Leadership & Team Support: Leadership & Team Support

• Technical & Administrative Skills: POS & Cash Handling, Microsoft Office, Data Entry Professional Summary

Customer-focused professional with experience in retail leadership and direct customer engagement, adept at handling inquiries and transactions accurately. Skilled in building authentic relationships, resolving issues promptly, and maintaining precise documentation to boost satisfaction. Strong communicator with proficiency in Microsoft Office and time management, thriving in independent remote environments. Education

Beauty Institute 2023

Cosmetology Certification

Pocono Mountain East HS 2021

High School Diploma

Experience

Claire’s 2023 - 2025

Assistant Manager

• Managed daily store operations including cash handling, deposits, inventory control, and data entry for sales records

• Executed merchandising plans and maintained visual standards to drive sales

• Trained and supported team members to improve performance, customer support, and satisfaction

• Provided ear and nose piercing services while maintaining safety and hygiene standards

• Monitored store performance metrics and contributed to achieving sales goals Instacart 2024 - 2025

Brand Ambassador

• Engaged with customers through phone support and in-person interactions to promote products and services

• Built strong relationships and created positive first impressions

• Demonstrated new technology (Caper Carts) and explained benefits clearly

• Collaborated with team members to increase brand awareness and drive engagement Starbucks 2021 - 2023

Barista

• Prepared beverages and food while maintaining quality and consistency

• Delivered excellent customer service in a fast-paced, high-volume environment

• Handled cash transactions accurately and efficiently

• Maintained cleanliness, sanitation, and organization of workspace Bass & Co 2019 - 2020

Retail Sales Associate

• Assisted customers with product selection and purchases

• Maintained store organization and restocked merchandise

• Operated cash register and handled transactions accurately

• Supported visual merchandising and store presentation Languages

• English

• French

• Haitian Creole

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