Operations Manager - Retail Sales & Merchandising

MICHAEL SMITH OPERATIONS

MANAGER

Phone: 479-***-****

Email: ***********@*****.***

CONTACT Address: *** **** ** *********, ** 72719

A Business Process professional with 25+ yrs. Track record in retail, sales and customer service sectors that can translate operational, financial and technology business goals while leveraging performance improvement, best practices and high team performance. Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

PROFESSIONAL

EXPERIENCE

WORK

HISTORY

SALES MANAGER

Skill

Project Coordination

Marketing Knowledge

P&L Oversight

SAP

Retail Operations

Spac planning

Blueprint Interpretation

Critical Thinking

Adaptability and Flexibility

Budget/Sales Forecasting

Conflict Management

Retail link

Product presentation

Innovation and Creativity

Clear Communication

Relationship Building

Microsoft Office

Business Process Management

STORE DISPLAY MANAGER

Dollar Tree- Centerton AR

Contributed to overall store success by consistently maintaining a visually appealing and welcoming environment for customers.

Utilized data-driven insights to inform decisions regarding placement of high-margin items within displays for maximum revenue generations.

Conducted ongoing evaluations of current displays, making adjustments as needed to optimize customer experience and sales performance. Demonstrated adaptability in responding to changing business needs or priorities while maintaining a consistent focus on delivering high-quality display solutions. Arranged consistent shelves, bins, and racks at 20 locations by following established planograms.

HarborFreight Tools USA- Rogers AR

Handled customer relations issues, enabling quick resolution, and clients satisfactions. Increased sales revenue by developing and implementing effective sales strategies Built long-lasting client relationships through excellent customer service and consistent followups.

Resolved customer issues quickly to close deals and boost client satisfaction. Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representative reach targers

01/2023 to 08/2023

08/2023 to CURRENT

TASK MANAGER

EDUCATION

STORE MANAGER

FedEx Office- Bentonville, AR

Ensure Quality Driven Management- QDM strives to deliver market- leading customer experience, business excellence, and financial returns through a Quality- oriented culture and day-day applications of Quality science.

Exceeded both sales and profitability forecasts for Q1 to Q3 FY2019. Assisted the store manager with the operation of the Bentonville FedEx retail store that generates between $120K to $140K thousand in weekly sales.

Enforced all policies and procedures to ensure excellent customer service is provided, and to maximize the P&L performance of the store.

Train and coach- ensuring that all employees are trained and coached in providing excellent customer service experience.

Serco North America - Rogers, AR

Responsible for the coordination of 25 to 40 direct reports and supervision of Complex issue decisions, Document Triage, Verification, Telephone supports procedures as mandated by the Center for Medicaid/Medicare in relation to the Affordable HealthCare Act for a non-technical government contract.

Played a key role with the mass hiring of 800 ESW’s for the start of the second shift in Arkansas Adhere to sensitive and highly confidential information policies. ASSISTANT MANAGER

Sam’s Club - Bentonville, AR

Hardlines merchandise assistant manager leading a team of 45 direct reports in the following area: Electronic, Wireless, Photo, Houseware, Office, Center section, seasonal and maintenance. Manages operation of weekly sales goals while maintaining exceptional working relationship with buyers and suppliers.

Exhibit Knowledge of replenishment theory in non-routine circumstances. Overnight merchandise manager leading a team of 30 directs reports, while implementing the new sales driven stocking and club inventory management system. Grocery Produce manager for 2 years, leading the produce and grocery areas of Sam’s Club while growing rapid sales within both areas.

Provides supervision and employee development opportunities for associates, by hiring and training; mentoring; assigning duties; providing recognititon; and ensuring daily diversity awareness 06/2009 to 06/2013

09/2013 to 04/2017

11/2017 to 01/2023

Milwaukee Area Technical College- Business Administration New York Institute of Technology- Electromechanical computer Technology I’m a Leadership Teacher - Sam’s Club Certified

Leadership Horizons Program- Certified

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