Customer Service & Reservations Specialist

Heather Bullock

Winter Park, FL 407-***-**** *****@*****.***

Summary

Dedicated Customer Service professional with over 14 years of experience in client-facing roles and administrative coordination. Proven expert in the Hospitality Industry, specializing in Travel Planning, Booking Management, and high-quality Customer Support. Proficient in Hotel Reservation Systems and CRM Software with a strong commitment to maintaining service standards in remote-compatible environments. Work Experience

ALTAMONTE CHRISTIAN SCHOOL Aug 2017 - Jun 2026

VPK & ESE Teacher ALTAMONTE, FL

• Maintained a safe and supportive environment tailored to individual client needs, ensuring high-quality service standards.

• Provided structured implementation of IEPs and documented progress through precise Data Entry and reporting.

• Responded to complex assessment data to monitor progress and adapt support strategies effectively.

• Assisted in the utilization of specialized technology tools to enhance engagement and facilitate remote-style digital interaction.

A BOOK'S CHRISTIAN ACADEMY Sep 2016 - May 2017

1st Grade Teacher APOPKA, FL

• Maintained educational standards by implementing core curriculum to create engaging client-student experiences.

• Provided supervision for lessons and assessments, ensuring accurate record-keeping and student development outcomes.

• Responded to developmental needs by incorporating core values into personal and educational growth plans.

• Assisted in the coordination of classroom activities through proactive Email Management with parents and staff. TRUST INTERNATIONAL Jul 2014 - Aug 2016

Call Center Reservations Sales Agent ORLANDO, FL

• Provided comprehensive Travel Planning and facilitated Booking Management for hotel reservations using Hotel Reservation Systems.

• Maintained revenue growth by utilizing CRM Software to suggest additional services based on analyzed customer needs.

• Responded to customer complaints with professionalism and empathy, achieving high satisfaction rates through prompt issue resolution.

• Assisted corporate clients through regular Client Relations via telephone and Email Management to foster longterm partnerships.

ALPHA CHRISTIAN ACADEMY Aug 2013 - Aug 2014

Kindergarten Teacher WINTER PARK, FL

• Maintained high levels of engagement through the delivery of structured curriculum and student interaction.

• Provided detailed assessments to support individual growth and facilitate data-driven instructional adjustments.

• Responded to student needs by integrating social development principles into daily activities.

• Assisted in administrative reporting and parent communications using basic Computer Proficiency. SHOPPERS CRITIQUE Dec 2010 - Jul 2013

Call Center Scheduler ORLANDO, FL

• Maintained shopper files and pay accounts with high Data Entry accuracy and strict organizational standards.

• Provided effective communication between shoppers and clients via Email Management and Remote Collaboration Tools.

• Assisted in the distribution of responsibilities for monthly shops to streamline operations and enhance coordination.

• Responded to scheduling conflicts by providing rapid solutions to ensure project deadlines were met. WINTER PARK TOWERS RETIREMENT COMMUNITY Jul 2006 - May 2012 Receptionist WINTER PARK, FL

• Provided direct Customer Support and Hospitality Management for residents, visitors, and administrators.

• Maintained communication flow by handling multiline phone calls and high-volume Email Management.

• Responded to resident inquiries regarding services and amenities to ensure a seamless hospitality experience.

• Assisted in operational efficiency through Data Entry, document processing, and mail distribution coordination. Education

SEMINOLE STATE COLLEGE

Associates In Arts Degree, Early Education ORLANDO, FL VALENCIA COMMUNITY COLLEGE

General Studies ORLANDO, FL

Additional Skills

• Technical & Reservations: Hotel Reservation Systems, CRM Software, GDS Systems, Computer Proficiency, Data Entry, Educational Software, Assistive Technology

• Hospitality & Customer Care: Customer Support, Booking Management, Travel Planning, Client Relations, Hospitality Industry Standards, Hospitality Management, Complaint Resolution, Issue Resolution

• Communication & Remote Operations: Email Management, Remote Collaboration Tools, Professional Communication, Empathetic Communication, Appointment Scheduling, Multilingual Proficiency, Customer Relationship Management

• Administration & Leadership: Classroom Management, Lesson Planning, Teamwork, Team Collaboration, Professional Development, Individualized Instruction

Certifications

• Florida AA: Seminole State College (August 2014)

• VPK & Pre-School Staff Credentials: DCF & FACCS (August 2019)

• Florida CDA: Seminole State College (December 2021)

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