Experienced Night Auditor & Customer Service

Erishia Woods

Monahans, TX ***** +1-575-***-**** ***********@*****.***

Professional Summary

I feel I would be a great asset to your company because I’m a hard worker, take pride in my work, and am a team player.

• Great track record for punctuality, working alone or in groups, following directions, and completing tasks given.

• I have 20+ years in various customer service positions.

• Active member in nonprofit work, volunteering, and various other public activities.

• Knowledgeable in management and supervisory positions.

• Proficient in most Microsoft Office applications.

• General knowledge in multitasking, fax, telephone, copy machine, email, computers, and money handling. Willing to relocate: Anywhere

Work Experience

Front Desk Agent/Night Auditor

Hampton Inn Monahans, TX

October 2025 to Present

• Assisted guests checking in and out, ensuring smooth and efficient service

• Counted treat, health, and beauty items daily to maintain accurate inventory

• Assigned housekeeper duties to optimize room turnover and cleanliness

• Performed various cleaning chores to uphold hotel standards

• Ran night audit reports as needed during night shift to ensure accurate financial records

• Answered phones and made reservations, increasing guest satisfaction

• Assisted in kitchen and laundry as needed to support team operations

• Answered requests and followed up on complaints as needed, resolving guest issues promptly Circulation Technician

City of hobbs library Hobbs, NM

July 2023 to June 2025

• Interacted with patrons daily, providing excellent customer service

• Handled cash and credit card transactions accurately for fines and fees

• Checked out and checked in books, maintaining precise circulation records

• Ordered books out of county or state as needed, expanding library resources

• Assisted in children and teen programs weekly, enhancing community engagement

• Completed over 55 hours of various online trainings pertaining to customer service, management, and library business Ticket Agent/Customer Service

United Ground Express Hobbs, NM

September 2021 to August 2023

• Issued tickets efficiently, ensuring accurate passenger processing

• Checked bags according to airline regulations, improving customer experience

• Coordinated compliance by filing, conducting safety and security audits, and managing daily paperwork for vouchers and credits

Paratransit Driver

Care-a-van Services Inc Hobbs, NM

August 2008 to July 2023

• Drove clients to and from medical appointments in town and throughout NM and West Texas, ensuring safe and timely transportation

RGM

Taco Bell Hobbs, NM

June 2016 to March 2021

• Hired candidates to build a strong and reliable team

• Trained new hires, improving onboarding efficiency and performance

• Created schedules to ensure optimal staffing and coverage

• Ordered freight and inventory to maintain adequate stock levels

• Filed paperwork to ensure compliance with company policies

• Assisted customers to resolve issues and enhance satisfaction

• Prepared food, managed prep, and took orders to maintain fast service Education

Basic study (High School Diploma)

Hobbs High School Hobbs, NM

12

Hobbs High School Hobbs, NM

August 1995 to May 1997

High school diploma or GED

Skills

Clerical Experience Quick service & fast food restaurant Microsoft Office Library collection arrangement Office experience Mobile devices GPS devices Caregiving Library Services Windows Microsoft Outlook Phone Etiquette Night audit reporting Telephone CPR Cataloging Guest services Organizational skills Computer literacy Customer service Inventory management Staff scheduling Cash handling Retail sales Copy/fax Supervising experience Microsoft Word English Basic math Driving Conflict management Administrative Experience Microsoft Teams Customer support Paratransit First aid Certifications and Licenses

TABC

Driver's License

Lobby/Gate Certified

Defensive driving

Food Handler Certification

ServSafe

Additional Information

Authorized to work in the US for any employer

• Lydia Limas Prof. 432-***-****

• Tammy Depp Prof. 575-***-****

• Patty Morales. Pers. 575-***-****

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