Bilingual Passenger Service Agent
Resume:
CONTACT
eo ***************@*****.***
© ***************@*****.***
CORE SKILLS
* Passenger Check-in
* Boarding Procedures
* Customer Service
* Conflict Resolution
* Teamwork
* Communication
* Problem Solving
* Time Management
* Baggage Handling
* Microsoft Office
EDUCATION
* Primary and Secondary School:
Colegio Nuevo Amanecer / Gerardo
Jansen:2006 - 2021
* Flight Attendant
Aeroiasca acade: 2023
* English
CEFO English School:
2020 - 2025
LANGUAGES
* Spanish: Native
* English: Fluent
OVENS
J. AQUINO
PASSENGER SERVICE AGENT CUSTOMER SERVICE PROFESSIONAL
BILINGUAL (ENGLISH & SPANISH)
ABOUT ME
Customer service professional with over three years of experience in the airline
industry, assisting passengers with check-in, boarding, baggage services, and
flight operations, Strong communication, problem-solving, and teamwork skills.
Fluent in English and Spanish, with a commitment to delivering excellent
customer service in fast-paced airport environments.
WORK EXPERIENCE
Passenger Service Agent
Frontier Airlines
June 2022 - January 2025
Assisted passengers during check-in and boarding.
Verified travel documents and issued boarding passes.
Processed checked baggage following TSA and airline regulations.
Assisted with arrivals and departures.
Resolved customer concerns in a professional manner.
Worked under strict safety and on-time performance standards.
Qualification Agent
Unlimited Vacation Club
2025 - 2026
Provided outstanding customer service to international guests
Qualified prospective members.
Scheduled presentations and coordinated appointments.
Worked closely with the sales team
Maintained excellent communication and organizational skills.
ADDITIONAL INFORMATION
Availability
Available to work full-time, including weekends, holidays,
and flexible shifts.
Work Authorization
Authorized to work in the United States.
Able to pass a background check and drug screening.
Location Preference
Seeking opportunites at Boston Logan International Airport (BOS).
Willing to work for airlines and ground handling companies.
Contact this candidate