Customer Service & Operations Supervisor

Kennedy Cahoon

*************@******.*** 801-***-**** South Jordan, UT 84009

WORK EXPERIENCE

Real Front Desk Salt Lake Operations Training Supervisor Center Nov. 2023 Herriman, – Present UT

● The Real Salt Lake Training Center provides facilities and services for athletic events and is where the professional soccer teams of Real Salt Lake train.

● Oversee seasonal maintenance of the indoor and outdoor playing fields to uphold high standards for guest satisfaction.

● Answer questions and assist guests with anything they need.

● Set up and assist with events, such as, wrestling tournaments, parties, and big soccer matches.

● Manage cash transactions and guest check-ins during events.

● Develop checklists for closing procedures to ensure the venue is locked down and safe.

● Communicated with my manager on what my teammates were noticing around the building or in our work environment that needed improvement.

● Enforced guidelines and procedures for guests to enhance their understanding of the fields' policies.

● Helped the front desk team know what to do to help with conflict resolution and improve customer service and guest interactions. Mil's Server Cafe Jan. 2026 Bluffdale, – Present UT

● Mil's Cafe is a breakfast and lunch cafe that focuses on quality ingredients and friendly service in a comfortable setting.

● Provide exceptional customer service by promptly taking and delivering orders while ensuring accuracy and customer satisfaction.

● Handle customer complaints professionally and resolve issues.

● Ensure that all tables and service area are kept clean and organized. Swig Shift Lead Nov. 2022 South – Jordan, Sep. 2024 UT

● Swig is a popular chain known for its wide variety of specialty sodas and treats.

● Fulfilled customer orders in a fast-paced environment.

● Led team with opening and closing duties to make sure everything got done in a smooth and unrushed timeline.

● Mastered over 80 drink recipes and adapted to each size requirement.

● Acted as main communication link to manager regarding team activities and any problems that may have come up.

● Develop personally tailored upselling approaches, enhancing my overall sales performance.

● Trained new staff on efficient usage of the POS system to minimize errors and improve service speed. Beans Barista & Brews Jun. 2022 South – Jordan, Aug. 2022 UT

● Beans & Brews is a coffeehouse chain known for its premium coffee.

● Processed orders and prepared a variety of beverages.

● Learned and applied knowledge of various coffee drinks and techniques.

● Followed long closing lists to properly close the store on most nights.

● Used upselling techniques on new specials for a improvement in sales. Sonic Team Member Drive-In May 2021 Herriman, – Oct. 2021 UT

● Sonic Drive-In is a drive-in fast-food restaurant chain.

● Handled orders and payments efficiently in a fast-paced setting.

● Trained new employees in drive-thru operations and protocol.

● Executed nightly store closing procedures.

● Process orders through our complicated POS system. EDUCATION

Herriman High School Diploma High School Herriman, UT SKILLS

● Customer service; Quick to learn; Problem-solving; Responsible; Communication skills; Dependable; Leadership

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