Customer Support & CRM Operations Specialist

Wilson Torres

Phone: 203-***-****

Email: **********@*****.***

Professional Summary

Reliable customer support professional with experience providing phone, email, and virtual support. Skilled in appointment scheduling, customer follow-up, CRM systems, record management, and remote collaboration. Known for strong communication, organization, and delivering excellent customer service in fast-paced environments.

Core Skills

Customer Service • Appointment Scheduling • Phone & Email Support • Remote Work • Salesforce CRM • HubSpot CRM • Microsoft Office • Data Entry • Record Management • Problem Solving • Time Management • Communication

Professional Experience

Within Reach LLC – Direct Support Professional

2023 – Present

• Provide professional support while maintaining accurate records and documentation.

• Communicate effectively with clients, families, and internal teams.

• Manage multiple responsibilities while following established procedures.

• Deliver dependable customer-focused service in a fast-paced environment. Previous Customer Service & Sales Experience

• Managed customer interactions by phone, email, and virtual meetings.

• Used Salesforce and HubSpot CRM to document activities and maintain customer information.

• Scheduled appointments, followed up with customers, and resolved questions professionally. Education

Western Governors University – Bachelor's Program (In Progress) Certifications

Salesforce Certified Associate

HubSpot CRM

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