Detail-Oriented Administrative & Customer Service Assistant

Carla Donovan 917-***-**** ***************@*****.***

Detail oriented and highly organized Administrative Assistant with a strong track record of supporting daily office operations, managing schedules, and delivering exceptional customer service. Articulate, a problem solver and quick learner looking to be part of a positive team. Built a strong routine working independently,comfortable staying productive without direct supervision. Understanding that communication is key to keeping all team members on the same page.

Mavec Group,LLC April 22 - Present Customer Service Representative

Call center representative responsible for inbound calls regarding client accounts. Enroll clients, modify their accounts, take payments.

Home Sense

Sales Associate Nov 2025 - Dec2025

●Help customers find merchandise, help my team drive sales, and process payments.

●Flow merchandise onto the sales floor. Responsible for Initial and Sub markdowns.

NYC Department of Health and Mental Hygiene,

Housing Works Oct 2024 - Oct 2025

Peer Specialist

●Offer support, guidance and advocacy based on personal experience with mental health and substance use recovery to support others navigate their own journeys.

●Connect clients to community services, vocational support, and other resources to help clients meet basic needs and support their recovery.

●Possess strong communication and listening skills, the ability to build and maintain positive, empathetic, and respectful relationships.

PORCELLI CLEANING, INC. COMMERCIAL & RESIDENTIAL

Administrative Assistant JUNE 2019 – FEB 2023

●Scheduled and confirmed appointments, kept house keys and garage door keypad numbers for entry to residential or commercial space when clients were not home, or office hadn’t opened yet.

●Scheduled employees on a weekly basis

●Ordered all cleaning supplies for all sites, office, and kept inventory

●Sent daily reports to owner at the end of the work day

PAV-LAK CONTRACTING HAUPPAUGE, NY

Administrative Assistant MARCH 2009 – FEB 2017 ● Assisted Project Manager in United States Postal Service, New York City HRA, and Long Island Railroad accounts.

●Prepared Subcontractor Agreements, AIA’s change orders, and purchase orders.

●Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

●Managed payroll for Union and Non union Subcontractors per jobsite

●Ensured accurate record-keeping with diligent data entry and database management for vital company information.

●Improved document organization with file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

●Inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions, on and off site.

●Scheduled office meetings and client appointments for staff teams

PAV-LAK JAN 2006 – MARCH 2009 RECEPTIONIST

●Manage multi phone line systems.

●Confirm appointments, communicate with clients, and update records.

●Maintained all Project Managers daily schedule in office or on various job sites and directed to the CEO.

●Supported office efficiency by performing clerical tasks such as data entry, photo copying, scanning, and faxing documents.

HOLLYWOOD TANS MAY 2003-AUG 2005 MANAGER

●Onboarding new employees includes employee procedure and policies, training them in computer sales software, how to use tanning beds, and spray machines.

●Maximized employee performance by monitoring daily activities and mentoring team members to sell customers monthly, yearly memberships, and products.

●Employee scheduling

●Controlled costs to keep business operating within budget and increase profits with use of package deals, specials marketing in local magazines and newspapers attracting new customers

●Deposits and payroll issued weekly into a corporate bank account.

Education

COMMACK HIGH SCHOOL, Long Island New York June 2004

CCAR CRPA Certified Recovery Peer Advocate Sept 2024

Peer Ethical Consideration Sept 2024

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