Crisis Peer Support & Client Rapport Specialist

Lindsey Schlosser

Decatur, IL ***** ****.*******@*****.*** 217-***-****

Work Experience Engagement Specialist for Mobile Crisis Response

Heritage Behavioral Health Care-Decatur, IL

September 2024 to Present

●Provided immediate peer and emotional support to individuals in crisis situations.

●Maintained timely response to calls, effectively connecting clients with essential services and community resources.

●Completed all required training and 200 hours of supervision to achieve Certified Recovery Support Specialist designation.

●Utilized crisis intervention and active listening techniques to de-escalate situations and facilitate client stabilization.

Bus Driver

Alltown-Decatur, IL

August 2021 to May 2022

●Operated daily scheduled routes and managed special school events, maintaining safety at all times.

●Monitored traffic, weather, and road conditions to ensure on-time arrivals and departures, avoiding delays.

●Adhered to strict security protocols, safely transporting authorized students, school personnel, and chaperones.

Front Desk Receptionist

Quality Inn-Forsyth, IL

August 2019 to January 2020

●Managed efficient check-out processes, including explaining charges, collecting payments, and preparing accurate statements.

●Enforced property security protocols, monitoring visitors and restricting unauthorized access.

●Coordinated guest transportation and reservations for local establishments.

Education

Peer support (Online training)

Graduated early with 3.2 GPA (Diploma) Aug 00- Dec 03

Macarthur High School-Decatur, IL

Certifications and Licenses

Driver's License

Certified Recovery Support Specialist (in progress/completed training hours)

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