Community Portfolio & Operations Manager
Resume:
CRYSTAL
SMITH
******@************************.***
Macon, GA 31206
Core Operational & Strategic Skills
Capital Project Management: Demonstrated ability to manage large-scale community improvements (e.g., roof replacements, painting projects) from bidding and vendor procurement to project oversight and final inspection.
Vendor & Contractor Relations: Expert in negotiating service contracts, soliciting competitive bids, and managing vendor performance through established Service Level Agreements (SLAs).
Budgeting & Financial Analysis: Proven track record in preparing annual operating budgets, performing budget-to-actual comparisons, and managing accounts payable/receivable workflows.
Portfolio Oversight: Skilled in managing diverse residential portfolios while maintaining high operational standards and property valuations.
Standards: Familiarity with OSHA safety regulations for construction and maintenance projects to minimize community liability.
Communication & Community Relations
Conflict Resolution & Mediation: Skilled in de-escalating resident concerns and mediating disputes to ensure community harmony.
Professional Correspondence: Ability to draft clear, actionable community-wide notices, project updates, and board-level management reports.
Stakeholder Communication: Experienced in presenting financial reports and project updates to Boards of Directors and facilitating monthly/annual community meetings.
PROFESSIONAL SUMMARY
Seasoned customer service professional with a diverse background spanning sales and administrative functions. Demonstrated career progression from entry-level sales roles to senior management, with a consistent focus on optimizing operations and delivering exceptional service standards.
WORK HISTORY
Portfolio Manager Beacon Property Management 06/2023 – 06/2026
Operational Oversight: Directs daily operations for a portfolio of communities, ensuring strict adherence to governing documents, bylaws, and state/local fair housing regulations.
Budgeting & Financial Reporting: Prepares and presents annual budgets to Board Members, provides accurate monthly financial statements, and delivers comprehensive management reports.
Project & Vendor Management: Manages large-scale capital projects by soliciting bids, scheduling contractors, and negotiating favorable vendor contract renewals.
Compliance & Risk Management: Conducts property inspections, issues violation notices, and serves as a point of contact for legal counsel during litigation matters.
Community Engagement: Coordinates monthly and annual meetings, while training board members and residents on the Vantaca portal to improve operational efficiency.
Property Manager RuME Property Management (Acworth, GA) 08/2021 – 06/2023
Financial Administration: Oversaw revenue cycles, including posting rental payments, managing delinquency notifications, processing invoices, and performing detailed budget comparisons.
Operational Leadership: Stepped into the Property Manager role as needed, assuming full responsibility for community operations, staff oversight, and resident relations.
Collection Management: Managed complex account situations by processing Final Account Statements (FAS), overseeing collections, and issuing refunds as required.
Communication: Authored professional community-wide announcements and mediated resident concerns to maintain high satisfaction and compliance standards.
Assistant Property Manager Bridge Property Management (Marietta, GA) 05/2016 – 01/2017
Delinquency Control: Proactively reduced and maintained delinquency rates below 5% through consistent follow-up and effective collection strategies.
Administrative Support: Assisted with invoice coding, budget preparation, and managing resident ledger inquiries to ensure accurate financial reporting.
Operational Support: Processed payments, enforced late fees, and drafted professional notices, ensuring consistent enforcement of community policies.
Assistant Property Manager Madison Apartment Group 02/2014 – 05/2016
Revenue Optimization: Executed aggressive collection strategies and eviction filings to ensure delinquency goals were met consistently.
Leasing & Renewal Management: Maximized retention by monitoring upcoming lease expirations and capturing renewals via Bluemoon.
Move-Out Process: Conducted detailed move-out inspections and finalized account statements to ensure accurate security deposit accounting.
Financial Accuracy: Supported the property manager in invoice processing, including precise application of Purchase Orders (P.O.s).
Leasing Manager Greystone Property Management 04/2011 – 02/2014
Sales & Conversion: Effectively managed the full sales cycle, from fielding inquiries and capturing applications to securing deposits and finalizing leases.
Fair Housing Compliance: Ensured all leasing operations and interactions strictly adhered to company procedures and federal Fair Housing requirements.
Team Collaboration: Contributed to a positive team environment through strong communication and consistent support of community goals.
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