Customer-Focused Department Associate

Shrine V. Williams

267-***-**** **************@*****.*** Philadelphia, Pa 19144

SUMMARY

Excellent people’s skills, with the ability to create a friendly and cooperative working relationship with others.

Outgoing and energetic Department Associate with dynamic personality. Hard-working and reliable to consistently meet or exceed sales and profitability goals. Learns new tasks quickly and displays great patience with customers.

SKILLS

Customer Service

Inventory control

Visual merchandising

Supply restocking

EXPERIENCE

Lead Department Associate, Khols Inc., September 2023-February 2024Philadelphia, USA

Assist store manager with replenishing the intimate department merchandise.

Gather necessary merchandise for specific departments during incoming freight.

Assist associates with other department merchandise returns.

Customer Service Agent, Sykes Enterprise, September 2021-August 2022Tampa, USA

Company Overview: Sony PlayStation

Taking calls and responding to chat messages full time while working from home.

Assisting contacts with troubleshooting their consoles while following company processes.

Accessing resources needed to find a resolution for each case.

Sony PlayStation

Merchandiser Associate, TJMAXX Inc., September 2019-March 2020Philadelphia, USA

Assist the store manager with restocking shelves and racks for daily operation and controlling inventory.

Create labels and tags for markdowns and sale items.

Monitor the fitting room while customers try on merchandise.

Personal Care Assistant Independent Contractor, Kensington Management Service, May 2017-September 2019Philadelphia, USA

Provided 1 on 1 support for a preschool student diagnosed with developmental delays.

Assist individual with classroom activities throughout the day.

Provided redirection effectively utilizing visual reminders of rules and regulations.

Documented all behaviors and observances while interacting with the student.

EDUCATION AND TRAINING

Public Health, Bryant & Stratton College Buffalo NY

Orleans Tech National Health Association

Certified Clinical Medical Assistant

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