Customer Success & Account Management Leader

MIKE ADEBAYO

Aubrey, TX

940-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Customer Success and Relationship Management professional with experience across logistics, SaaS, and oil & gas industries. Proven ability to drive customer retention, improve product adoption, and increase revenue through upsell and cross-sell strategies. Skilled in managing client portfolios, delivering data-driven insights, and collaborating cross-functionally to improve customer outcomes.

CORE SKILLS

- Customer Success & Account Management

- Client Retention & Relationship Building

- Upselling & Cross-Selling

- Customer Onboarding & Adoption

- CRM Tools (Salesforce, HubSpot, Looker)

- Customer Health Monitoring

- Stakeholder Communication

- Data Analysis & Reporting

- Process Improvement

- Problem Solving

PROFESSIONAL EXPERIENCE

Client Success Manager

DOOS Logistics – Texas, USA

Jul 2023 – Present

- Manage key client accounts, ensuring high service quality and customer satisfaction.

- Coordinate logistics operations to meet client expectations and delivery timelines.

- Improve customer retention through proactive communication and issue resolution.

- Collaborate with operations teams to optimize workflows and service delivery.

Customer Success Manager

Linkup Logistics (Pernod Ricard)

May 2019 – Jun 2023

- Managed a portfolio of 50+ client accounts, driving renewals and reducing churn by 25%, while identifying expansion opportunities that increased customer lifetime value.

- Facilitated customer success workshops and webinars, providing valuable education and fostering sense of community.

- Spearheaded initiatives to improve customer retention, exceeding retention goals by 18% through tailored relationship management.

- Recognized for driving exceptional client outcomes and executing initiatives that contributed to a $500K increase in annual revenue.

Client Relationship & Service Delivery Lead

Rolfson Oil – Texas, USA

Jun 2018 – Apr 2019

- Managed client relationships and ensured successful delivery of oil & gas services.

- Coordinated service operations to meet contractual obligations and client expectations.

- Improved customer satisfaction through proactive issue resolution and communication.

- Worked cross-functionally to ensure efficient service delivery and operational excellence.

EDUCATION

ESCAE University

Programme Completed – 2018

KEY ACHIEVEMENTS

- Improved customer retention and reduced churn across multiple industries.

- Drove revenue growth through upsell and expansion strategies.

- Delivered measurable business outcomes through customer engagement and success initiatives.

ADDITIONAL SKILLS

- Communication & Presentation

- Customer-Centric Mindset

- Analytical Thinking

- Team Collaboration

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