Project & Program Manager in Health Tech

Jacob Mann *** Church Street, Apt ****, Nashville, TN 37203

Areas of Focus: Project/Program Management, Business, Non-profit, Tech/Software, and Operations Management Performance-driven professional, offering strong project management, program development, communication, and team leadership background within health & wellness, non-pro, tech/software, and operations sectors. Strong knowledge and proficiency in utilizing Scrum, Waterfall, and Agile methodologies to ensure timely completion of projects in accordance with requirements. Excellent leader with proven adeptness in working and directing projects and operational procedures in a matrix organizational structure.

● Lead project manager of $20 million signage improvement project across 76 free standing emergency rooms in 8 states.

● Highly involved in project discovery, working closely with program managers, to identify scope of work, cost analysis, program management plan, and project timelines.

● Responsible for procurement of vendors that provided construction project management and sign permitting, fabrication, and installation services.

● Primary contact for hospital CEOs, COOs, and operations leads. Responsible for leading design reviews, coordinating surveys, scheduling installations, and communicating project updates.

● Skilled Project Manager of software implementation working with 10-12 projects simultaneously to successfully drive the completion of over 30 projects delivering over $1million in increased revenue annually.

● Cross-departmental leader, working with 5-8 other departments throughout each project to coordinate delivery of action items to reach milestones using Agile, Scrum, and Waterfall methodologies.

● Primary point of contact for all external and internal stakeholders. Responsible for creating and maintaining project plans/project documentation and delivering to stakeholders and leadership.

● Worked closely with product managers and developers in the creation of custom APIs, SFTPs, and software data converters. Responsible for determining scope of custom integrations and delivering needs to developers through Jira and Confluence.

● Experienced Project/Change Manager working with new sales initiatives in technology sales and sales process improvement driving projects that generated over $3million increase in annual revenue, using Agile, Scrum, and Waterfall methodologies

● Project lead for cross-departmental initiatives involving product managers, data analysts, developers, learning & development, marketing, and sales enablement teams.

● Responsible for all project documentation including project plans and project presentation decks; detailed project tracking using Asana and Microsoft Project. Delivered regular project updates to executive leadership, stakeholders, and C-suite.

● Developed Power BI dashboards along side developers and data analysts to closely track effectiveness of sales initiatives.

● Experienced Program Manager with expert leadership of large team of over 50 direct reports of various roles, responsibilities, and schedules while also leading intradepartmental and interdepartmental initiatives.

● Worked closely with internal and external stakeholders to lead new program development, build corporate partnerships, and organize/execute community out reach events.

● Led new sales initiatives along side marketing and sales teams resulting in over 30% increase in program revenue annually.

● Project owner of equipment procurement and facility renovation projects with a budget of over $1million involving multiple vendors and contractors.

● Responsible for all departmental needs including recruitment, training, budgeting/forecasting, new marketing campaigns, new sales initiatives, client relation management, scheduling, technology upgrades & maintenance.

● Developed new processes and procedures for record keeping, client intake, and departmental communication.

● Contributed to the recognition as the best Health & Wellness facility in Memphis for 2018, 2020, and 2021. Master of Business Administration, in-progress

Louisiana State University – Shreveport, Shreveport, LA Bachelor of Science in Biology, Minor in Chemistry, May 2017 Christian Brothers University, Memphis, TN

Google Project Management: Professional Certification Project Management Professional (PMP) Certification: Project Management Institute Certified Personal Trainer, National Academy of Sports Medicine (NASM), Dec 2020 Microsoft Office Applications (Word, Excel, Outlook, Teams, PowerPoint, Project, and SharePoint) Epic R Programming Adobe Creative Cloud Google Suite Jira Confluence Asana Power BI Paycom Zoom

Project Manager PAYCOM, NASHVILLE, TN February 2023 - March 2025 Project/Change Manager ASURION, NASHVILLE, TN August 2022–January 2023 (contract) Program Manager THE SALVATION ARMY, MEMPHIS, TN. August 2018–July 2022 Project Manager HCA Healthcare, NASHVILLE, TN. June 2025 – March 2026 (contract)

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