Surgical Scheduling & Billing Operations Specialist

Santasha D. Armstrong

Stonecrest, GA ***** * 203-***-**** * **************@*****.***

PROFESSIONAL SUMMARY

Strategic Surgery Scheduler recognized for administrative excellence and high-volume scheduling across multiple specialties. Streamline charting process with over 20 years of experience coordinating complex surgical procedures. Experience managing operative blocks, coordinating with anesthesiologists. WORK HISTORY

Surgery Scheduling Specialist 11/2021- Current

Northside Hospital – Atlanta, GA

• Surgery Scheduling in high volume environment covering Main Hospital and Satellite locations.

• Proficient in GI, ENT, Orthopedic, Podiatry, General Surgery, Spinal Surgery Line.

• Synchronize schedules and liaison for surgeons, anesthesiologists, and hospital medical staff using computerized documentation systems.

Billing Office Manager 12/2020 – 11/2021

Superior Surgical Associates Inc - Atlanta, GA

• Insurance Verification Commercial and Workers Compensation

• Managed billing operations for multi-provider practices

• Submit claims to Medicare, Medicaid, Major Insurances Surgery Centers & Major Hospital for surgical procedures.

• Reduced days in Accounts Receivable through aggressive follow-up and process optimization

• Audited patient accounts and claims, identifying and resolving billing discrepancies to maximize reimbursements.

Front Office Assistant/Surgery Scheduler- 9/2013-12/2020 Peachtree Orthopedic Surgery Center- Atlanta, GA

• Managed front-desk operations verified demographics & collected co-payments for fast-paced surgery center.

• Answered high-volume incoming phone calls, triaged messages, and resolved scheduling conflicts to maintain a smooth daily patient flow.

• Accurately manage EHR/EMR systems Coordinate surgical calendars for surgeons, operating room staff, and anesthesiologists to secure facility time and resources. Personal Assistant for Neurosurgical Surgeon Dr. Phillip Dickey 6/2006-12/2012 New Haven Neurosurgical Associates- New Haven, CT

• Patient Registration

• Patient Pre-surgical Prep

• Surgical Pre-authorization

• Pre-Testing Appointment Scheduling

• MRI CT Scan Authorization

• Surgery Scheduling

Skills:

• Medical Terminology: Understanding complex medical terms, surgical procedures, and anatomical terminology for accurate scheduling and charting.

• Insurance & Authorization: The ability to navigate health insurance policies, verify patient eligibility, and obtain prior surgical authorizations

• Organization & Multitasking: Juggling multiple responsibilities—such as arranging pre- admission testing, coordinating surgical teams, and booking surgery & follow-up appointments simultaneously.

• Detail: Meticulously verifying patient charts, high accuracy typing, ensuring all required paperwork is submitted to the surgical facility.

• Interpersonal & Communication Skills: Conveying clear, step-by-step pre-operative instructions to patients while maintaining a professional liaison between surgeons, nurses, and hospital staff.

• HIPAA Compliance: Strict adherence to patient confidentiality and privacy regulations regarding protected health information.

• Software Proficiency: Navigating Electronic Health Records platforms, hospital information systems, and scheduling software efficiently.

Education

Penn Foster Online: Medical Billing Coding- Current Student Sawyer Business School- Hamden, CT 1996-1997- Administrative Medical Assistant Certificate Hillhouse Highschool- New Haven, CT 1990-1994- Diploma

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