Senior Project Manager and Operations Lead

QUAN RUCKER

Charlotte, NC 470-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Talented Senior Project Manager with experience in operations leadership, account management, workflow optimization, cross-functional project coordination, customer service, process improvement, scheduling, reporting, and brand standards maintenance.

CORE SKILLS

Project Management, Operations Leadership, Account Management, Workflow Optimization, Cross-Functional Projects, Enhanced Workflow Efficiency, Optimized Client Relations, Data Tracking, Reporting, Brand Coordination, Scheduling, Logistics Coordination, Operational Efficiency, Client Satisfaction. TECHNOLOGIES

Salesforce, Zendesk, Trello, Excel, Google Sheets, Google Workspace, Asana. WORK EXPERIENCE

Coca-Cola Consolidated Apr 2025 - Present

Project Manager / Account Manager

• Manage cross-functional projects from planning through execution in a fast-paced operational environment.

• Coordinate communication between internal teams, clients, and stakeholders to ensure project alignment.

• Develop and improve workflows using Trello, Google Workspace, and operational tracking systems.

• Monitor project performance metrics and provide reporting insights to support business decisions.

• Maintain brand standards while ensuring client satisfaction and operational efficiency. Home Depot Mar 2024 - Jan 2025

Operations Experience Manager

• Oversaw daily operations within a high-volume retail environment while managing workflow efficiency.

• Led staffing coordination, scheduling, and operational support across multiple departments.

• Resolved escalated customer concerns while maintaining strong service and engagement metrics.

• Trained and mentored team members on operational procedures and customer service standards.

• Implemented process improvements that enhanced productivity and team performance. Shack Shine May 2022 - Mar 2024

Project Manager / Senior Lead Technician

• Managed multiple field operations projects simultaneously while coordinating crews and logistics.

• Oversaw scheduling, materials management, and operational execution for residential service projects.

• Strengthened client relationships through proactive communication and service coordination.

• Improved operational efficiency through team leadership and workflow optimization.

• Maintained quality assurance standards across project completion phases. FedEx Oct 2021 - May 2022

Lead Package Handler

• Led package handling operations within a fast-paced warehouse and logistics environment.

• Coordinated team workflow to maintain shipment accuracy and delivery timelines.

• Assisted with training team members on operational procedures and safety compliance.

• Maintained efficiency during high-volume loading and unloading operations.

• Supported operational leadership with logistics coordination and problem-solving. Target May 2021 - Oct 2022

Lead Guest Advocate

• Supervised front-end customer service operations and supported daily team performance.

• Resolved escalated customer concerns while maintaining high satisfaction standards.

• Assisted with scheduling, team coordination, and workflow management.

• Supported operational goals through communication, leadership, and process execution.

• Helped maintain store efficiency during high-traffic business periods. Five Guys 2019 - 2021

Assistant Manager

• Assisted in managing day-to-day restaurant operations within a fast-paced environment.

• Oversaw team performance, shift coordination, inventory management, and customer service.

• Trained and mentored staff on operational procedures and quality standards.

• Improved workflow efficiency while maintaining strong customer experience metrics.

• Supported leadership with staffing, scheduling, and operational problem-solving. EDUCATION

Georgia Cyber Academy

High School Diploma

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