Human Resources & Administration Manager

CURRICULUM VITAE

Name: NADUNGA ALICE

Permanent Address: 32 Naguru Drive, P.O. Box 6944 Kampala-Uganda Tel: +256-*********

Personal Email: *************@*****.***

Nationality: Ugandan

Marital Status: Married

Summary of Skills

Achievement driven human resources expert with hands on experience to achieve today’s human resource

Educational Background:

March 2013-Aug.2015: Makerere University Business School, Uganda. B.A Human Resources Management (second Class Upper Degree). March 2010-Nov.2011; Manafwa High School in Mbale district, Eastern Uganda. Uganda Advanced Certificate of Education (UACE)

March 2006-Nov.2009: Mbale Senior Secondary School in Mbale District, Eastern Uganda. Uganda Certificate of Education (UCE).

March 1999-Nov.2005: Bugimotwa Primary School in Kabeywa Sub-County, Kapchorwa district in Eastern Uganda. (Primary Leaving Certificate of Education

– PLE)

Work Experience

May 2024 to Date – Uganda Country Office Representative Ecolab East Africa (U) Ltd

• Managed administrative, customer service, and operational activities to support business continuity and improve productivity.

• Implemented staff training and succession planning programs, handled recruitment and onboarding, processed customer orders and invoicing, and maintained accurate records and resource accountability.

• Improved team productivity, reduced staff turnover, enhanced customer satisfaction through feedback systems and complaint handling, coordinated deliveries and office events, and managed payments, welfare funds, courier services, and general office administration.

January 2018 – 2023- Human Resources and Administration Manager M&N Cleaning and Fumigation Services Limited

• Managed end-to-end recruitment, interviewing, hiring, and training of staff, successfully onboarding 20 employees within tight deadlines.

• Implemented compensation and retention strategies that reduced employee turnover from 20% to 10%.

• Introduced refresher training programs to enhance customer care, professionalism, and service quality.

• Coordinated team-building activities and staff meetings to improve communication and employee relations.

• Conducted job analysis and updated job descriptions to align roles with daily responsibilities.

• Monitored staff productivity and prepared performance reports to support payroll and operational planning.

• Led ISO quality, health, safety, and environmental compliance initiatives.

• Developed and supervised employee welfare programs to support staff well-being and engagement.

Aug.2015-2017-safeway Superstore Enterprise Uganda Limited Customer relations

Officer

• Assisted customers in all their queries and complaints

• Collecting necessary documents and providing through explanation of the terms, conditions and service agreements to the customers.

• Prepared voucher/ receipts/ sales invoice after closing the orders with the customers

• Collecting payment amount and took hold of the cash before handling over to the manager by the end of each working day.

• Performed tasks assigned by manager.

• Manage company payments, receive incoming telephone calls, and greet walk-in customers.

• Interacting with the Customers concerning the new product

• Co-ordinating the company’s activities

• Assist in the Preparation of monthly reports

July 2014- Human Resource Intern, Amalgamated Transport General Workers Union, Luzira, Kampala, Uganda

• Maintained accurate records, filing systems, and company documentation.

• Managed front office tasks, including answering calls, receiving visitors, and providing general administrative support.

• Organized meetings, scheduled appointments, and maintained staff contact lists.

• Prepared and distributed correspondence, reports, and office communications.

• Monitored service request documents and updated clients on company services.

• Ordered office supplies, coordinated travel arrangements, and reconciled expense reports.

July 2013-

National Association of Professional Environmentalists, Zanna, Kampala

(Uganda) Human Resources Intern

• Coordinated the formulation of human resource manual and implemented it to the core. This helped the staff to know their rights, obligations and responsibilities, hence leading to improved work output.

• Provide support to supervisors and staff to develop the skills and capabilities of staff.

• Monitor staff performance and attendance activities.

• Provide information and assistance to staff, supervisors and council on human resource and work-related issues.

• Perform as related duties as required.

Skills

IT Skills Microsoft office, Internet, Intranet, Power point, Excel (All Micro Office Tools), Teams, Mail

Hard$ Soft Skills: Job specification, Communication, Problem solving, Leadership, Tenacity, Adaptability, Interpersonal skills

Languages English, Swahili, Lumasaba, Luganda, Kupsabiny and basic (Arabic and French).

Referees

1.Otieno Moses

M&N Cleaning &Fumigation services Limited

P.O. Box 22899 Kampala (Uganda

Mob.No.+256********

Office Tel: +254*********

Email: ***************@*****.***

2. Allan Obore

Human Resource Lead,

International Justice Mission

Tel: 256-*********

Email: ******@***.***

3. Eric H. E. Dranimva

Uganda Principal HR Officer Health Service Commission Tel: 077*******

Email:*********@*****.***.

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