Operations Logistics Warehouse Management Customer Service

ROBERT MALYON

Johannesburg, Gauteng

Cell: 072-***-****

Email: ********@*****.***

Driver's Licence: Code B

Availability: Immediate

PROFESSIONAL PROFILE

Operations, Logistics and Customer Service Professional with more than 15 years of experience in warehouse operations, inventory control, dispatch coordination, internal sales, technical support and team leadership. Proven ability to manage stock, improve operational efficiency, coordinate deliveries, supervise staff and maintain high levels of customer satisfaction.

KEY CAREER ACHIEVEMENTS

Managed inventory valued at approximately R3 million while maintaining strict stock control and inventory accuracy.

Coordinated logistics and dispatch operations involving approximately 35 daily deliveries through both courier and company transport.

Supervised teams of up to 20 employees across warehouse, technical support, retail and entertainment environments.

Managed daily operational revenues exceeding R50,000 in a high-volume customer-facing environment.

Improved dispatch accuracy and reduced delivery delays through structured order verification and delivery planning processes.

Maintained strong customer satisfaction through proactive communication, technical support and problem resolution.

Successfully managed repair operations processing up to 10 motors and 30 control cards daily while improving turnaround times.

Delivered product training and onboarding for new staff members while supporting ongoing customer product education.

CORE COMPETENCIES

Operations Management • Logistics Coordination • Warehouse Management • Inventory Control • Dispatch Planning • Receiving and Stock Replenishment • Staff Supervision and Training • Customer Service Management • Internal Sales and Quotations • Technical Product Support • Process Improvement

PROFESSIONAL EXPERIENCE

Owner Technical Support & Operations Consultant Malston Security (Mar 2020 – Jan 2026)

Provide on-site technical support and product guidance throughout Gauteng.

Support approximately 10 dealers and 20+ regular clients.

Generate quotations and recommend upgrade and replacement solutions.

Conduct site visits and troubleshoot technical issues.

Contribute approximately R15,000 in monthly sales through quotations and product recommendations.

Cinema Manager G-Season (Sep 2023 – Jan 2025)

Managed daily cinema operations and supervised teams of 7–20 employees.

Oversaw daily revenue management and cash-up procedures.

Coordinated staff scheduling and customer service escalations.

Managed inventory control and weekly stock requirements.

Managed daily revenues often exceeding R50,000.

Stores Manager (Logistics & Receiving) AC Direct (Sep 2020 – Aug 2023)

Managed receiving, warehousing, inventory control and dispatch operations.

Supervised a team of 5 employees including drivers and warehouse staff.

Coordinated approximately 35 daily deliveries.

Maintained inventory valued at approximately R3 million.

Conducted stock takes, cycle counts and inventory reconciliations.

Internal Sales Representative & Product Support Supervisor ET Systems / Nice Hansa (Aug 2008 – Jul 2019)

Supervised repairs centre operations and trained technicians.

Managed quotations, invoicing and customer communication.

Conducted product testing and staff training.

Managed departmental inventory and stock control.

Processed 5–10 motors and approximately 30 control cards daily.

EDUCATION

Marais Viljoen High School – National Senior Certificate (Matric)

EduCourse – Customer Service Consultant Certificate

SYSTEMS & SOFTWARE

SYSPRO ERP, Sage Evolution, Pastel, Microsoft Excel, Microsoft Word, Microsoft Outlook, Dispatch My Order, Evolink, Digital TMS

REFERENCES

Available on request.

Contact this candidate