Grocery & Customer Service Supervisor
Resume:
Maria Carol Dwyer
Norfolk, VA ***** +1-757-***-**** ********@*****.***
Professional Summary
To Maintain and Support a Company sells, goals, & interest, while providing Exemplary Customer Service. Work Experience
Supervisor/ Room Inspector
Holiday Inn Ocean Front Virginia Beach, VA
April 2024 to March 2026
• Conducted thorough inspections of guest rooms to ensure cleanliness, functionality, and adherence to hotel standards
• Identified and reported any maintenance or repair issues promptly to the appropriate department for resolution
• Implemented a detailed checklist system for room inspections, resulting in improved efficiency and accuracy
• Collaborated with housekeeping staff to address areas of improvement and provide training on proper cleaning techniques
• Maintained accurate records of inspection findings and communicated them effectively to management
• Performed regular spot checks on cleaned rooms to verify consistency in quality standards
• Responded promptly to guest complaints or concerns related to room cleanliness or functionality, taking appropriate action for resolution
• Worked closely with front desk staff to prioritize room assignments based on guest preferences and availability
• Contributed ideas and suggestions for improving overall guest experience through enhanced room cleanliness and amenities
• Ensured compliance with health and safety regulations by monitoring sanitation practices within guest rooms
• Participated in team meetings and training sessions to stay updated on new procedures or policies related to room inspections
Housekeeper Supervisor/ Inspector
Hilton Oceanfront VB Virginia Beach, VA
August 2021 to July 2023
• Supervisor/ inspector for housekeeping department
• Inspect Hotel rooms for a clean & cozy feeling: for better stay for Guest
• Providing Exemplary Customer Service to guest.
• Trained and supervised housekeepers and housemen. Housekeeper/ Supervisor/Inspector
The Cleaning Authority Virginia Beach, VA
August 2019 to August 2021
• Worked as a housekeeper in homes, offices, apartment buildings, condominium, buildings and rental property.
• Provide friendly service to employers, employees, guest clients, and residents.
• In Charge of cleaning, restrooms, offices, hallways kitchens, stairwells bedrooms.
• Trained New Employees on how to clean professionally
• Inspected the work that employees did.
Housekeeper/ Supervisor/Inspector
MaidPro-Chesapeake, VA Chesapeake, VA
August 2017 to August 2020
• Worked as a housekeeper in homes, offices, apartment buildings, condominium, buildings and rental property.
• Provide friendly service to employers, employees, guest clients, and residents.
• In Charge of cleaning, restrooms, offices, hallways kitchens, stairwells bedrooms.
• Trained New Employees on how to clean professionally
• Inspected the work that employees did.
Cashier/Sales Associate
Williamsburg Pottery Williamsburg, VA
August 2016 to June 2017
• Opened /Closed store.
• Welcome customers and guests
• Assisted customers and guests in finding and ordering merchandise
• Handled returns and exchanges
• Counted cash drawers
• Stocked merchandise.
Specialty Merchandise Associate
Food Lion Virginia Beach, VA
April 2011 to April 2013
• Ordered/. Received product three times a week.
• Managed non-foods department
• Resets, plane o grams, markdowns once a week.
• Worked back stock once a week.
• Backup Scan/ Price coordinator
• When needed worked on the cash register.
Trainer / Housekeeper
The Cleaning Authority Virginia Beach, VA
April 2009 to April 2011
• Train new employees on how to clean professionally.
• Provided exemplary customer service.
• Inspected the work of the new employee.
Drug GM Manager
Kroger-Virginia Beach VA
January 2006 to February 2008
• Worked on backstock,resets, and planograms once a week
• Successfully reduced drug GM manager annual expenses.
• Responsible for achieving sales and profit goals.
• Fielded telephone calls and companies for clients.
• Provided guidance to staff members on new policies and procedures
• Monitored financial activities such as employee schedules.
• Manage not food department.
Assistant Manager/Sales Associate
Roses Department Store Virginia Beach, VA
July 2000 to January 2006
• Assistant manager for hardlines.
• Opening/ closing procedures
• Manager on duty twice a week.
• Promoted Exemplary customer service.
• Scheduling employees for needs of the business.
• Unloaded product off the trucks.
• Resets,. backstock once a week.
• Monitored sells and product loss daily.
Assistant Manager/Sales Associate
Pet Paradise Virginia Beach, VA
June 1997 to June 2000
• Provided Exemplary Customer Service.
• Provided great valuable advice to maintain healthy pets.
• Open and close store.
• Made schedules for employees.
Shift Manager/Cashier
Creeds Food Mart Virginia Beach, VA
May 1994 to June 1997
• Provided Exemplary customer service.
• Assisted in all activities involving the business
• Great experience working in a mom and pop store.
• Shift supervisor.
Customer Service Manager
Office Max/ Depot Virginia Beach, VA
June 1992 to June 1997
• Manage the customer service desk.
• Recognizing customer service issue and resolving them.
• Good strong business relations with store employees. Education
Nursing (2 years)
Tidewater Community College Princess Anne, VA
June 1991 to August 1993
Business
Green Run High School Virginia Beach, VA
September 1985 to June 1989
Upper secondary education
Skills
Client interaction via phone calls Bed linen changing Detailing Cleaning - Cleaning experience (More than 20 years) Serving Conflict management Cross-functional communication Grocery store Hotel housekeeping management Hotel and accommodations guest inquiries Planograms Driving Industrial cleaning Team management Assistant manager experience Managing cleaning or sanitation teams - Largest cleaning or sanitation team managed (More than 20 team members) Attention to detail Classic car exterior cleaning Management Hospitality management Cash handling Retail sales Maintenance Floor care Chemical handling safety procedures Communication skills Office cleaning Hospitality Residential Cleaning Cleaning or sanitation service area expansion - Largest cleaning or sanitation service area expansion achieved (More than 30%) Time management Activities director assistant weekends Housekeeping Management Residential housekeeping Automotive polishing Nursing Proactive hotel and accommodations guest assistance Customer service Sanitation Team motivation (leadership skill) Clean workspace maintenance Organizing storage areas Phone communication All-purpose cleaning chemicals Merchandising Phone etiquette Managing hospitality teams Hotel housekeeping Store management Porter experience Cash register Patient care In-person customer service Janitorial experience Writing skills Hotel management Client services experience within hospitality industry Bed making Analysis skills House cleaning assistance Refrigerator cleaning Research Sales Laundry Retail resets. Staff training Customer complaint resolution Supervising experience Teamwork Food preparation Training Complaint handling Shift management Vacuum cleaners Processing cash transactions Visual Basic Microsoft Office Guest relations Customer inquiry handling Guest services Leadership Front desk Customer relationship management English Visual design Retail sales transactions Greeting customers Food service Employee relationship building Hotel experience Team development Computer operation Resort Household spot cleaning Commercial building sanitation management experience Quality inspection Patient service Problem-solving Google Docs Educational institution cleaning experience Computer skills Interpersonal skills Custodial experience Organizational skills Car wash Relationship management Disinfectant cleaning chemicals Luxury hotel experience Cleaning (upholstery maintenance) Business hotel experience
Languages
English
Certifications and Licenses
Driver's License
Additional Information
Authorized to work in the US for any employer
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