Hospitality & Operations Executive - F&B Leadership

BRIAN MBULAWA

PO Box ****** Francistown, Botswanafc

+267-******** *************@*****.***

LinkedIn: Brian Mbulawa LinkedIn Profile

EXECUTIVE PROFILE

Hospitality & Operations Leader with 10 years of progressive management experience across safari lodge, restaurant, and multi-unit hospitality operations. Proven ability to lead remote teams, elevate guest experiences, manage camp logistics, control budgets, and uphold world-class service standards. Strong background in Food & Beverage leadership, staff development, operational systems, and compliance. Recognized for building high-performance teams and delivering consistent 5-star guest satisfaction in demanding environments.

CORE LEADERSHIP STRENGTHS

Guest Experience Management

Food & Beverage Oversight

Budgeting & Cost Control

Team Leadership & Staff Development

Supplier & Procurement Management

Health, Safety & Environmental Compliance

Inventory & Asset Control

Revenue Optimization

Guest Relations & Conflict Resolution

PROFESSIONAL EXPERIENCE

Training Manager Retail Group Botswana

July 2023 – Present

Lead operational training across multiple locations and brands, ensuring 90%+ service compliance.

Develop and standardize SOPs, operations manuals, and service frameworks.

Conduct store support for brands – Debonairs Pizza, Steers, Milky Lane and Wimpy

Drive customer experience initiatives that improve service consistency and staff retention.

Executive Value: Systems thinking, service standardization, leadership development, Problem solving.

Food & Beverage Manager Island Safari Lodge

March 2020 – August 2020

Managed full F&B operations within lodge environment.

Increased average guest beverage spend through upselling and service coaching.

Negotiated supplier agreements to improve pricing and stock reliability.

Ensured compliance with food safety, hygiene, and operational standards.

Resolved guest concerns promptly, maintaining high satisfaction levels.

Executive Value: Lodge experience, guest satisfaction focus, supplier management, compliance oversight.

Branch Manager Debonairs Pizza

September 2020 – June 2023

Directed full operational oversight including finance, staffing, inventory, and service delivery.

Increased branch revenue through loyalty programs and community engagement.

Improved staff retention through structured coaching and development initiatives.

Maintained strict cost control and asset protection measures.

Executive Value: Financial accountability, people leadership, operational control.

General Manager Main Deck Restaurant & Bar

April 2019 – February 2020

Led strategic operations, budgeting, procurement, and team management.

Improved operational efficiency and cost performance.

Built customer loyalty through service excellence and hands-on leadership.

Restaurant Manager

Ocean Basket November 2015 – June 2017

Managed daily restaurant operations, including staff and inventory control.

Ensured 100% compliance with Eat Safe Standard Tool.

Reduced customer complaints through proactive service supervision.

Led promotional campaigns to improve sales performance.

EDUCATION

Diploma in Business Management – Botswana Open University (2019–2023)

Post Graduate Certificate in Vocational Education & Training – FCVTE (2014–2015)

BSc in Computing – Asia Pacific University College (2008–2012)

PROFESSIONAL DEVELOPMENT

Fundamentals of Restaurant Management – Retail Group Training Academy

Restaurant Skills Training – Retail Group Training Academy

Barista Skills Training – Retail Group Training Academy

Occupational Health and Safety – Ba Isago University

Effective Business Communication - Ba Isago University

Food Safety Training – Boitekanelo College

Basic Fire Safety & First Aid Training – Francistown City Council

Diploma in Customer Service – Alison

Hospitality Management Studies (Food & Beverage Services) – Alison

BQA Accredited Trainer, Assessor

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