Data Entry Clerk & Shipping Supervisor

Josh Cobb

Tucson, AZ *****

****.******@*****.***

+1-520-***-****

Professional Summary

Resourceful production supervisor with 2 years of experience in shipping and receiving, complemented by a strong background in retail sales and customer service. Proven ability to maximize sales transactions and enhance customer experiences. Holds a Title 4 Certification and a bartending license, Is Forklift Certified, As well as Earned The Stellar Service Award in just 10 short months for providing exceptional customer service and going above and beyond in every aspect of the company, demonstrating commitment to professional development in fast-paced environments. Seeking to leverage diverse skills in a dynamic role within the hospitality or retail sectors. Willing to relocate to: Marana, AZ - Oro Valley, AZ - Tucson, AZ Authorized to work in the US for any employer

Work Experience

Production Supervisor

The window Depot-Tucson, AZ

December 2023 to Present

I am a shipping and receiving supervisor

• Oversaw daily production operations, ensuring adherence to quality standards and meeting production targets

• Managed a team of 7 production workers, providing guidance, training, and performance evaluations

• Developed and implemented standard operating procedures (SOPs) to improve efficiency and consistency in production processes

• Monitored inventory levels to ensure availability of materials for uninterrupted production

• Scheduled work assignments based on priorities while considering resource availability and skill sets within the team

• Mentored employees on best practices for efficient workflow execution while promoting teamwork and collaboration

• Piloted initiatives to improve employee engagement through recognition programs or team-building activities

• Instituted safety protocols resulting in zero lost-time accidents over 2 consecutive years

• Monitored inventory levels to ensure availability of materials for uninterrupted production

• Conducted regular inspections to identify equipment malfunctions or safety hazards, coordinating repairs as needed

• Maintained accurate records of production output, downtime incidents, and employee attendance using ERP systems or spreadsheets

• Investigated root causes of product defects or non-conformities, implementing corrective actions to prevent recurrence

Car Sales

Royal Automotive Group-Tucson, AZ

January 2021 to October 2022

• Consistently exceeded monthly sales targets by 12 % through effective product knowledge and persuasive selling techniques

• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction

• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals

• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales

• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques

Courier Driver

Ace Express-Tucson, AZ

August 2019 to August 2021

• Delivered packages and documents to various locations within designated timeframes

• Ensured the safe handling and transportation of fragile or sensitive items

• Managed a high volume of daily deliveries, averaging 13-19 stops per day

• Utilized GPS navigation systems to optimize routes for efficient delivery

• Collaborated with dispatchers to prioritize deliveries based on urgency and customer requirements

• Communicated effectively with customers to provide updates on delivery status and address any concerns or issues

Sales Associate

Sam Levitz Furniture-Tucson, AZ

April 2019 to April 2021

• Maximized sales transactions

• Handled returns and exchanges

• Kept store clean

• Responsible for resolving all customer complaints

• Provided a quick and exceptional customer experience

• Assisted customers with locating items

• Created inventory of products

• Consistently exceeded monthly sales targets by 25% through effective product knowledge and persuasive selling techniques

• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals

• Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads

• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items

• Effectively communicated promotions, discounts, and special offers to customers at the point of sale

• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods

• Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis

Owner

Heres your sign Post LLC-Tucson, AZ

January 2010 to January 2012

• Founded and operated a successful business for 2 years, overseeing all aspects of operations

• Oversaw budgeting and financial management, ensuring the company's financial health

• Developed and implemented strategic business plans to drive growth and increase profitability

• Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency

• Implemented cost-saving measures that resulted in an annual savings of nearly half of previous year.

• Developed partnerships with other businesses to enhance product offerings or reach new markets

• Conducted regular performance evaluations for employees, providing feedback for improvement as needed

Education

Bartending (Certification)

Tucson Bartending Academy-Tucson, AZ

February 2019 to February 2019

Title 4 Certificate

Tucson Bartending Academy-Tucson, AZ

February 2019 to February 2019

High School Diploma

Pantano High School-Vail, AZ

August 2009 to December 2009

Skills

• Time management

• Customer relationship building

• Performance management

• Internal hiring

• Driver

• Customer relationship management

• Mentoring

• Passenger vehicle

• Sanitation procedures

• Inventory control

• Outside sales

• Computer skills

• Computer operation

• Technical sales

• Delegation

• Lead generation

• Workplace health and safety regulatory compliance

• Initiative

• Sales management systems proficiency

• Construction painting

• Complaint handling

• fast learner

• Microsoft Excel

• Cost control

• Merchandising

• Adults

• Managing food service teams - Largest food service team managed (1-5 team members)

• Quality control

• Staff development

• Hand tools

• Manual handling

• Prospecting

• Sales

• Customer service

• Shipping & receiving

• Role-playing (training delivery method)

• Technical Proficiency

• Team leadership

• Microsoft Outlook

• GPS

• Busser

• Workshop facilitation

• Sales follow-up

• Retail purchasing

• Face-to-face communication

• Factory experience

• Strategic planning

• POS systems

• Visual merchandising

• Outdoor work

• Forecasting

• Sales management

• Mobile devices

• Climbing

• Overseeing training

• Torque drivers

• Construction quality control

• Commercial vehicle

• Sales analysis

• Equipment repair

• Budgeting

• Microsoft Word

• Employee relations

• Load & unload

• Assembly

• Restaurant experience

• Management

• Communication skills

• Conducting staff training sessions as a first-line manager - Staff training sessions conducted as a first-line manager (6-10 sessions)

• Warehouse supervisor experience

• Sales conversion rate (success metric)

• Forklift

• Account management

• Recruiting

• Referrals (candidate sourcing)

• Problem-solving

• Stocking

• Store management

• Kitchen experience

• Bar

• Box truck

• Business development

• Driving

• Heavy lifting

• QuickBooks

• Productivity software

• Power tools

• Transportation safety regulations

• Tooling

• Managing customer accounts

• Adolescents

• Supervising experience

• Upselling

• Retail management

• Warehouse management

• Safety management experience within manufacturing industry

• Analysis skills

• Restaurant management

• Sales negotiation

• Medical collection

• Relationship management

• Retail sales

• Market research

• Closing sales

• Warehouse management system

• Schedule management

• Coaching

• Delivery Driver Experience

• Team motivation (leadership skill)

• CRM system proficiency

• Food service inventory management

• Sales administration

• Organizational skills

• Conflict resolution

• Automotive sales

• Team management

• Customer complaint resolution

• Heavy equipment operation

• Food service management - Food service management experience (Less than 1 year)

• Report writing

• Continuous improvement

• Attention to detail

• Cross-selling

• Van driving

• Creativity

• English

• Mechanical knowledge

• Algebra

• Logistics

• Construction

• Packaging

• Maintaining an organized workspace

• Materials handling

• Consultative selling

• Computer literacy

• Safety regulations

• On-the-job training (training delivery method)

• Writing skills

• Employment law

• Typing

• Team development

• Quick service & fast food restaurant

• Bartending

• Financial performance measurement

• Equipment maintenance

• Hospitality

• Microsoft Office

• B2B sales

• Windows

• Warehouse experience

• Operations management

• Courier

• Customer communication

• Data entry

Languages

• English

Awards

Stellar service award

October 2024

In my first ten months I received the stellar service award for the company, based on exceptional customer service, and exceeding expectations time and time again. Certifications and Licenses

Bartending License

February 2019 to Present

Title 4 Certificate

February 2019 to February 2022

Driver's License

Forklift Certification

Contact this candidate