Administrative Coordinator - Administrative Assistant

Anika E. Ortiz

***** ********** ****

Princess Anne MD 21853

410-***-****/********@*****.***

EDUCATION Junior at UMUC GPA, 3.0, expected graduation May 2027

Class of 2014 graduate from Wor - Wic Community College

Obtained A.A. in General Studies, May 2014

Recipient of Honors Program, Crisfield High School graduate, Class of 2000

EXPERIENCE

HEDIS/PNP TotalMed/United Health Group January 2022-present

Performing outgoing calls to various provider offices to verify patient information and to retrieve medical records. Assisting provider offices with Chart Drop to submit medical records, retrieving voicemails and returning calls to providers. Using Microsoft Outlook, Excel, Teams, Rate Lift, and Genesys systems to perform various job duties.

Office Clerk Tri - County Council February 2021-February 2022

Processing child support applications using CSES and other child support databases. I also provide clerical support by providing receptionist coverage at the front desk weekly. I assist customers with child support applications and the modification process. I also perform various office duties including typing, filing, and creating correspondences and spreadsheets using Microsoft Office.

Office Manager M & A Trucking LLC. April 2016 – April 2021

Answering phones, typing, filing, setting up driving tests, weekly payroll, drug screenings and new hire packet for drivers. Creating and maintaining employee files, accounting using QuickBooks and other administrative duties as assigned.

Administrative Assistant Pen-Del Conference July 2013 – December 2015

Duties include typing, filing, answering telephones, greeting customers and clients. Responsible for weekly deposits. Keep record of all purchases via spreadsheets and charts, also schedule multiple teams of volunteers for disaster recovery.

REFERENCES are available upon request.

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