Dependable Customer Service and Virtual Support

Michael Marshall

sikemssba**@zmalcom ~ 202-***-**** - Washington D.C

SUMMARY

Results-driven and dependable professional with proven ability to adapt quickly, learn new systems, and perform in

‘fast-paced environments. Demonstrates strong attention to detail by consistently meeting deadlines, maintaining accuracy,

‘and improving workflow efficiency. Recognized for effectively communicating with team members and customers to support

operations and deliver high-quality results.

EXPERIENCE

Courtesy clerk ‘Mar 2023 Jul 2023,

Albertsons — Washington DC

~ Bagged groceries efficiently while ensuring proper handling of items

- Assisted customers with carrying groceries and provided friendly service

- Maintained cleanliness of store areas (entrances, aisles, parking lot)

= Collected carts and kept them available for customers

- Supported front-end operations during busy hours

Door greeter Sep 2025 - Mar 2026

Forman Mills — Washington, D.C.

= Greeted customers as they entered and exited the store

- Provided a welcoming and friendly customer service experience

- Assisted customers with directions or store information when needed

= Monitored store entrance for safety and loss prevention awareness

- Supported overall front-end team during peak hours

‘Virtual Assistant ‘May 2022 - Ang 2023

‘SYEP — Washington, DC

- Managed calendars, appointments, and travel arrangements

= Compiled data to create reports and presentations

- Created invoices and tracked customer payments

- Improved client website visibility using SEO strategies

EDUCATION

‘KIPP DC College Preparatory Academy PCS Ang 2015- May 2019,

High School Diploma — GPA: 3.7

SKILLS

Customer Service & Client Support, Teamwork: & Communication, Time Management & Multitasking, Attention to Detail,

Computer & Administrative Skills, Loss Prevention & Security Awareness

LaNGuacEs

English

TRAINING

SPO Training (2026) — Security procedures, incident response, access control

Loss Prevention Training (2025-2026) - Theft deterrence, shrink reduction

1 Supervisor Training (2023) - Team leadership, daily operations

Contact this candidate