Data Integrity & Customer Operations Specialist
Resume:
Kandaree M. Dawkins
Clayton, NC *****
************@*****.***
Summary:
I am an experienced professional with a strong background in data integrity, customer service, and team collaboration. Adept at training new hires, performing audits, and managing operations with a focus on accuracy and efficiency. Eager to leverage extensive administrative and operational skills to excel in all endeavors. Brings positive attitude and commitment to continuous learning and growth.
Skills:
NMLSR Data Base Multitasking Abilities Microsoft Office
Communication Skills Customer Service Organization
Problem Solving Time Management Team Collaboration
Outlook Detailed Oriented Personable and Approachable
Data Entry
Experience:
Waiting Room Escort/PFAC, UNC Rex Hospital 2016-Present
Explain operational procedures to new employees
Escort family members to patient before and after procedure
Give directions to family members and patients
Conversate with patients and families so they are comfortable with the facility and staff
Member of the PFAC board
Business Execution Administrator, Wells Fargo, Raleigh, NC 2011-2025
Assisted team members with registration and renewal for a NMLS ID through the SAFE Registration process as required by the SAFE ACT of 2008
Maintained data in both the NMLS and SAFE systems for data integrity and accuracy
Performed audits as needed and worked on special projects
Trained new employees on operational tasks
Created and updated job aids and procedures as needed
Assisted and backed up other team members with their assigned tasks
Maintained customer service through responding to emails and phone calls
Payroll/Benefits Specialist/Accounts Payable, FreemanWhite, Inc., Charlotte, NC 1999-2010
Created, prepared, typed and distributed wide range of standard and custom reports
Processed Payroll from start to finish for 10 states using ADP for approximately 200 employees
Reviewed timesheets for correct job cost posting
Prepared and reported statistical information to Government on Monthly basis
Handled benefit accounting (health/dental/life/disability insurance, 401(k), and flexible spending accounts)
Maintain highly confidential files involving salary administration and performance ratings
Prepared payroll general ledger entries including payroll accrual entries
Gathered information from 401(k) and flexible accounts for 5500 reporting
Approved loans and withdrawals from 401(k)
Imported 401(k) and flexible spending contribution into appropriate accounts from payroll
Managed employees on FMLA and COBRA
Reconcile subsidiary ledger to general ledger
Processed and maintained invoices, check request, and reimbursement
Responded to questions and made calls regarding billing problems
Checked financial accounts to insure funds were available for payment
Acted as backup receptionist to greet clients and handle phone lines
Payroll/Accounts Payables Clerk, ARS Inc., Charlotte, NC 1993-1998
Processed payroll in house for a staff of approximately 400 from start to finish for 3 shifts
Prepared quarterly tax returns and W-2’s
Maintained relationships with lending banks enabling company to maximize borrowing potential
Acted as liaison between company and vendors
Processed requisitions and purchase orders
Set up and maintained complex records and filing system of accounts payable vendor files
Reviewed and coded invoices, check request, and reimbursements with proper account codes
Checked balances and set up financial records
Head Teller/Cash Operations Supervisor, NationsBank, Rock Hill, SC 1992-1993
Accepted and processed cash and credit card transactions to appropriate accounts
Distributed large sums of money to tellers for daily accountability
Directed and reported treasury operations to company and Federal Reserve
Researched and responded to inquiries regarding customer availability and deposit items
Retrieved information related to issues or problems; utilize data to establish service improvement
Tracked deposits and withdrawals; disbursement or rejects and incorrect micro documents
Education:
1990 York Technical College, Rock Hill SC Associate -Accounting, Management, General Business
1980 Limestone College, Gaffney SC Bachelor of Arts-Sociology
References available upon request
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