Customer Service & Front Desk Associate

MARIA MAE SANOGAL

SUMMARY

Customer-focused professional with experience in providing excellent service, handling inquiries, and resolving customer concerns efficiently. Strong communication and problem-solving skills with the ability to work in fast-paced environments while maintaining a positive and professional attitude. RELEVANT EXPERIENCE

EDUCATION

Bachelor of Science in Tourism Management

University of Antique

Highest GWA in Tourism Management field (1.4GWA)

Experienced in managing guest inquiries, handling administrative tasks, and providing excellent customer service while maintaining a welcoming and efficient front desk environment. Front Desk Associate/Receptionist (Sept 2025-April 2026 ) Sales Associate (Cash Handling)

Responsible for processing customer transactions accurately, handling cash and card payments, assisting customers with inquiries, and maintaining a friendly and efficient checkout experience.

(May 2025- January 2026)

Humanities and Social Sciences

Marymount Academy San Antonio

Latin Honors (2019-2020)

438 San Pablo St. Parañaque City

099********/******************@*****.***

SMDC Condotel, Sea Residences Pasay City Philippines, 11.11 Minimart, Parañaque City,

Student Intern at 3Star Hotel (Chanel Paris Hotel, Taguig City) Responsible for checking in and out, managing concerns, asnwering phone calls and on the spot concerns and immediate inquiries.

March 2025- May 2025

Cebu and Bohol Tour Guiding

Guest Interactions Standard and General Service Standard (Jparks Resort Cebu City)

(January 2024 )

Fine dining Etiquette and Lecture during EskUelAgaw tour Elevate and Excel: Professional Development Symposium BPO NON-Voice Assistant (San Jose, Antique Philippines,April 2024) Working with wider development team.

Selling and buying ticket concerts

Cum Laude

Consistent Latin Honors (2021-2025)

Thesis Leader of “Career Intentions of Tourism Management Students at the University of Antique’ Journalism Club

Essay and Editorial Writer

San Joaquin School of Fisheries

Consistent Latin Honors

Essay Writer of the year

Member of Gender and Development (GAD) club

Amboyu-an Elementary School

Consistent Latin Honors

LANGUAGE

English

Tagalog

Hiligaynon

Kinaray-a

SKILLS

Strong Communication Skills

Long Patience

Positive Attitude

Attention to details

Technical Skills

Customer Service Skills

Responsible for admin works (e.g move in and move out, check-in/out of guests and managing office papers and works

Contact this candidate