Customer Service & Corporate Assistant

Kayla Perez

**** **** ******

New Braunfels, TX *8130

**************@*****.***

Professional Summary

Dedicated customer service professional with extensive experience in administrative support, sales, and hospitality. Skilled in client relations, telecommunications, and office management, with a proven ability to enhance customer satisfaction and streamline operations. Seeking a role where I can leverage my expertise in communication and organizational skills to contribute to a dynamic team.

Skills & Competencies

•Proficient in Microsoft Word, PowerPoint, and various customer relationship management

(CRM) systems

•Strong communication and interpersonal skills

•Experienced in sales, customer retention, and conflict resolution

•Skilled in administrative support and office management

•Adaptable and quick learner with leadership experience Professional Experience

O’Reilly Automotive – San Antonio, TX

Receptionist / Corporate Assistant II (August 2023 – Present)

•Serve as the first point of contact for visitors and handle inbound calls professionally.

•Assist with office administrative functions, ensuring smooth daily operations.

•Take on additional responsibilities beyond job scope to support corporate initiatives. SAFERIDE INC – San Antonio, TX

Customer Service Representative (February 2022 – April 2023)

•Assisted medically insured members with transportation coordination and inquiries.

•Provided high-quality customer service, ensuring client needs were met efficiently.

•Performed essential job duties while taking on additional tasks beyond assigned responsibilities.

•Reason for leaving: Company downsizing led to position elimination. Salelytics LLC – San Antonio, TX

Sales Representative (June 2021 – February 2022)

•Managed customer accounts for American Express and FedEx services.

•Assisted clients with financial services, account credits, and retention strategies.

•Reason for leaving: Planned relocation, which ultimately did not occur. Maximus Inc. – San Antonio, TX

Customer Service Representative (June 2020 – March 2021)

•Assisted clients with state benefits, ensuring proper documentation and process adherence.

•Provided clear and effective communication to resolve customer concerns.

•Reason for leaving: Work environment did not align with expectations of structure and organization.

Alorica – San Antonio, TX

Senior Account Manager (September 2019 – June 2020)

•Contacted previous customers to offer renewed services with cost-effective solutions.

•Processed account modifications and financial adjustments to retain clients.

•Utilized AT&T systems to maximize sales and customer satisfaction.

•Reason for leaving: Shifted career focus from sales to customer service to align with my passion for helping others.

Dairy Queen Inc. – Live Oak, TX

Shift Lead (June 2018 – November 2018)

•Managed employee schedules and ensured smooth shift operations.

•Handled monetary transactions and ensured accurate financial reporting.

•Oversaw opening and closing procedures for store efficiency. McAlister’s Deli – San Antonio, TX

Cashier (April 2018 – June 2018)

•Managed employee schedules and ensured customer satisfaction.

•Operated the cash register and handled financial transactions. TGI Friday’s Inc. – San Antonio, TX

Hostess (April 2017 – March 2018)

•Greeted and seated customers, ensuring a welcoming atmosphere.

•Maintained an organized and efficient front-of-house environment. Community Involvement

•St. Thomas Episcopal Church – 4,000+ Volunteer Hours (2013 – 2018) Additional Information

•Strong ability to adapt to new environments and technologies quickly.

•Passionate about delivering outstanding customer experiences and problem-solving.

Contact this candidate