Amazon Logistics Operations Manager

Rubina Budhwani

Seattle, WA +1-206-***-**** ********@**.*** LinkedIn

SUMMARY

Operations Leader with 5+ years of experience managing high-volume logistics environments within Amazon’s North America network. Proven track record of leading salaried and hourly teams, optimizing labor utilization through forecast-driven staffing, and driving measurable improvements in quality, and productivity. Experienced in launching and stabilizing new operational initiatives, executing under ambiguity, and delivering results through data-driven decision-making and strong floor leadership. EDUCATION

University of Washington – Michael G. Foster School of Business Master of Supply Chain Management (MSCM), Supply Chain Management Gondwana University, Sou. Leena Kishore Mamidwar Institute of Management Post Graduate Diploma, Industrial relation and personal Management

•GPA: 9.08/10

Osmania University, St. Ann’s College

Bachelor of Commerce, Foreign Trade

•GPA: 7.32/10

PROFESSIONAL EXPERIENCE

Expected - Jun 2026

Aug 2022 - Jul 2023

Mar 2016 - Apr 2019

Amazon Development Center

Operations Manager - Logistics (North America Network) Hyderabad, India Jul 2023 - Jun 2025

• Led shift-level operations for 150+ associates in a high-volume logistics environment, aligning labor allocation to real-time demand signals and consistently meeting SLA, safety, and productivity targets.

• Owned end-to-end process improvement initiative, designing and landing an automated validation workflow; executed change management and adoption plan resulting in $3.9M annual savings.

• Integrated quality audits and compliance checkpoints into shift execution, improving issue resolution by 320 bps and embedding governance mechanisms for sustained performance.

• Owned daily performance reviews and floor huddles, analyzing forecast vs. actual volume and implementing corrective actions that reduced routing defects by 88% within seven weeks.

• Identified high-volume driver friction point causing 2,000 daily callbacks; partnered cross-functionally to implement self-service visibility, improving driver turn-time and freeing floor capacity for complex operational issues. Process Lead - Logistics (North America Network) Hyderabad, India Mar 2022 - Jul 2023

• Supported business intelligence initiatives by designing KPI frameworks and Balanced Scorecards for 600+ associates, improving productivity by 15%.

• Led and developed frontline associates, reinforcing standard work, accountability, and a culture of continuous improvement in complex operating environments.

• Reviewed daily and weekly demand forecasts to adjust staffing plans and load balance across queues, preventing peak-time capacity strain and avoiding 25 additional headcount during high-volume periods.

• Led cross-functional shift optimization initiative impacting 150+ employees, redesigning 45 routing profiles to improve labor utilization by 7% while maintaining compliance and service levels.

• Managed DDU (delivered duty unpaid) operations with 95%+ SLA, supervised and trained 50+ associates, and identified 3.5K scheduling errors for holiday-misaligned loads.

Transportation Specialist - Logistics (North America Network) Hyderabad, India Aug 2019 - Mar 2022

•Identified 1,000+ weekly scheduling errors and recommended tool fixes to reduce late departures and delivery defects.

•Supported daily execution and recovery planning through data evaluation, issue tracking, and stakeholder coordination.

•Coordinated daily issue resolution between carriers, vendors, and internal teams to maintain smooth operations. SKILLS

•Technical & Analytical: SQL Advanced Excel Tableau Power BI Data Analysis KPI Reporting Root Cause Analysis

•Operations & Leadership: Shift Leadership Labor Utilization Productivity Planning Quality Assurance SLA Management

•Process Improvement & Execution: Lean Process Improvement Standard Work Development Operational Excellence

•Leadership & Stakeholder Management: Team Development Coaching & Performance Management Escalation Management CERTIFICATION

Pinnacle Leadership Development Program (Amazon Asia) Situational Leadership (SLII) Making Great Hiring Decisions (MGHD) Intermediate SQL Lean / Continuous Improvement

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