Team Leader - Performance & Process Management
Resume:
Rajesh Bhosle
Summary
Talented Team Leader experienced and
dedicated to enhancing employee satisfaction
and business success. Diplomatic and friendly
with proven commitment to employee training.
Hardworking team player bringing necessary
experience and knowledge to tackle any
operational demand.
Demonstrate strong analytical, communication,
and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute
to team success and further develop professional
skills. Brings positive attitude and commitment to continuous learning and growth.
Experience
Team Leader
Tanfeeth LLC, Dubai
•Set performance expectations for the team,
Skills
Contact
Websites,
Portfolios,
Profiles
2024-06 -
2024-12
monitoring progress towards goals and
providing constructive feedback as needed.
Established open and professional relationships
with team members to achieve quick
resolutions for various issues.
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•Enhanced team productivity by implementing
efficient work processes and regularly
reviewing performance metrics.
•Managed conflict resolution among team
members, fostering a positive and
collaborative work environment.
•Streamlined workflows for increased efficiency,
reducing turnaround times for critical tasks.
•Comply to information security and data
privacy policies; adhering to audit and risk
Process Management
Fostering Positive
Workplace Culture
Conflict Resolution
Defining Measurable
Targets
Performance Evaluation
Analytical Problem-
Address
Sharjah Arab Emirates
Phone
****************@*****.**
m
WWW
Bold Profile
www.linkedin.com/in
/rajesh-bhosle-54b177247
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rb
2018-02 -
2024-05
2013-12 -
2018-01
2008-08 -
2013-12
requirements
Tanfeeth LLC, Dubai
Tanfeeth LLC, Dubai
•Enhanced customer satisfaction by promptly
addressing and resolving complaints in a
professional manner.
•Tracked, monitored and worked with
stakeholders to address issues identified
through root cause analysis.
Provided constructive feedback to internal
teams based on customer complaints,
contributing to continuous improvement
initiatives.
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Increased customer satisfaction by providing
timely and accurate banking services.
Provided exceptional customer service,
resulting in a high retention rate among
existing clients. Resolved complex customer
issues efficiently, ensuring a positive
experience for all parties involved. Identified
customers with additional profit potential and
designed action plans to expand
relationships.
Serco Global Services, Mumbai
•Company Overview: Serco offers omni
channel contact centre, digital transformation,
Robotic process automation, AI and analytics,
transaction processing, finance & accounting,
HRO and IT to companies in the United
Kingdom, the United States, Australia and India
•Managed escalated cases with diplomacy,
maintaining professionalism at all times.
•Investigated and resolved customer inquiries
and complaints quickly.
•Educated customers about billing, payment
processing and support policies and
English (fluent)
Hindi (fluent)
Gujarati (fluent)
Marathi (fluent)
Solving
Team Leadership
Client Support
Staff Development
Performance Metrics
Analysis
Constructive Feedback
Delivery
Customer Complaint
Resolution
Complaints Officer
Priority Banking Officer
Senior Customer Service Advisor
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Languages
2005-08
Top Performer, 08/01/17
Inspire, 01/01/18
10 years Milestone Long Service Award,
01/01/23
procedures.
Met and exceeded cross- sell for home and
motor insurance to achieve KPIs
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Awards
Education
Bachelor of Business Administration
Contact this candidate