Retail Operations & Team Leadership Professional

April Ross

Rehoboth Beach, DE ***** +1-302-***-**** ***********@*****.***

Professional Summary

Result- driven retail professional with 15 years experience in store operations, team leadership, and customer service. Proven ability to manage daily operations, train and develop staff, control inventory, and maintain high standards of customer satisfaction. Skilled in driving sales, reducing shrink and improving store efficiency in fast- paced environment. Willing to relocate: Anywhere

Work Experience

Assistant Seafood Manager

The fresh Market Rehoboth Beach, DE

May 2024 to May 2026

• Supervise daily operations, ensuring product quality, and excellent customer service

• Train and lead team members to improve productivity, and consistency

• Manage inventory, ordering, and product rotation to minimize shrink

• Provide personalized recommendations to increase sales

• Ensure compliance with food safety and company standards OPERATIONS ASSISTANT MANAGER

DOLLAR TREE Milford, DE

June 2023 to September 2024

• Supported full store operations including opening and closing procedures.

• Supervised staff and enforced cash handling and safety protocol

• Conducted audits and implemented operational improvements

• Managed inventory and merchandising execution

MERCHANDISE COORDINATOR

MARSHALLS Rehoboth Beach, DE

April 2023 to May 2024

• Managed inventory processing and stock organization

• Optimized merchandising based on sales trends

• Reduced shrink through inspection and inventory control

• Trained new employees on procedures and safety

FLOOR MANAGER

STEPHAN AND CO SALON & SPA Rehoboth Beach, DE

November 2014 to November 2022

• Supervised a team of 15 and managed daily operations

• Created staff schedules and handled cash management

• Assisted customers and supported services during peak time

• Organized events to increase engagement

Education

GED

COMMUNITY LEARNING ACADEMY Delaware

June 2010 to June 2011

Skills

Quick service & fast food restaurant Team management Customer communication Teamwork Typing Driving Multitasking Merchandising GPS Grocery store Barista experience Heavy lifting Math Food handling Customer inquiry handling Leadership Operations management Help desk Cash handling RISK PLANNING Serving Clean workspace maintenance Management Data entry Google Suite EXCELLENT ORGANIZATIONAL ANALYSIS SKILLS Customer service Computer operation Restaurant experience Customer relationship building Computer literacy Handyman Drywall TIME MANAGEMENT PLANNING Front desk Food processing Customer service management Accounting Manufacturing Decision making PROJECT MANAGER Time management Phone call management Hotel experience Warehouse experience Mechanical Knowledge Project management Budgeting Windows Task prioritization Delivery driver experience POS systems Friendly demeanor Games PROJECT SCOPING AND Cold calling Google Docs Landscape Maintenance Store management Planograms Computer skills Mobile devices Kitchen experience BUDGETING AND COST Food & beverage industry Customer support Sales Phone communication Plumbing Attention to detail Retail management Game design Cash register Cleaning Hospitality Supermarket experience Communication skills Certifications and Licenses

Driver's License

Non-CDL Class C

Additional Information

Authorized to work in the US for any employer

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