Corporate Trainer & Hospitality Operations Specialist

Sky Barnhart

San Antonio, TX ***** +1-830-***-**** **************@*****.***

Work Experience

Corporate Trainer & Back-of-House (BOH) Operations Specialist Chick-fil-A Restaurants San Antonio, TX

March 2024 to Present

Present Technical Onboarding: Selected by executive management to train, mentor, and onboard incoming personnel on corporate workflows, software protocols, and efficiency standards. Queue & Transaction Management: Processed high-volume digital point-of-sale (POS) ticket streams rapidly, maintaining strict cash drawer balancing and financial data integrity during peak volume windows. Cross Functional Collaboration: Partnered with multi-disciplinary team units to optimize backend fulfillment logistics, directly impacting daily speed-of-service corporate ratings. Inventory Control: Managed localized supply chain workflows, tracking inventory data, and executing precision restocking protocols to eliminate operational downtime.

Hospitality Operations Specialist (Front Desk / Environmental Services / Culinary) Spring Hill Suites by Marriott San Antonio, TX

April 2023 to March 2024

Multi-Track Schedule Management: Handled a complex, multi-role operational schedule, executing fast-paced morning culinary service and environmental quality control on designated days while managing administrative front-desk software workflows on alternating shifts.

Database Management: Utilized the Fossee Property Management System (PMS) to execute secure guest registration, authenticate billing data, process financial transactions, and coordinate room placement tracking. Inter-Departmental Dispatch: Managed internal digital communication networks and text queues to streamline resource allocation between maintenance and housekeeping divisions. Quality Assurance: Conducted room and facility audits to ensure 100% compliance with strict brand cleanliness, safety, and regulatory benchmarks.

Front Desk Administration

Holiday Inn Express and Suites by IHG DuBois, PA August 2021 to March 2023

System Auditing: Leveraged Opera PMS platforms to handle digital check-in/out procedures, audit reservation files, and rectify profile data discrepancies.

Information Management: Provided precise, comprehensive details regarding facility amenities, corporate policies, and local logistics to incoming clients.

Issue Resolution: Resolved client escalations and account disputes with a professional, solution-oriented approach, loops in senior management as required by protocol.

Peer Training: Entrusted with educating and training new hires on front-desk interface navigation, internal communication etiquette, and operational procedures.

Retail Sales & Inventory Associate

Dollar General DuBois, PA

June 2019 to March 2020

Financial Processing: Operated terminal cash registers to log retail transactions, process digital payments, and maintain accurate cash balances.

Merchandising Logistics: Sustained a highly structured sales floor by logging incoming shipments, updating stock levels, and organizing displays to drive product visibility. Facility Compliance: Maintained workspace organization, cleanliness, and strict adherence to retail safety and loss prevention standards.

Education

High school diploma

Dubois Area High School DuBois, PA

August 2016 to May 2020

Skills

Staff training Sales Hospitality Phone etiquette Time management Microsoft Outlook Communication Skills Processing cash transactions Computer operation Quality assurance Cash register Restaurant Experience Cash handling Slicing (cutting method) Customer communication Inventory management Upselling Microsoft Excel Guest relations Productivity software OPERA Reservation systems Multi-line phone systems Guest reservation booking Fine dining experience Hotel experience Food safety Windows Social media management Computer skills Customer service Data entry Organizational skills Typing Customer support Microsoft Word Guest Relations Experience Desktop applications Guest services Hotel and accommodations guest complaints handling Front Desk Math

Languages

English

Certifications and Licenses

Food Handler Certification

Additional Information

Authorized to work in the US for any employer

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