Advanced Repair & Technical Support Agent
Resume:
Nathaniel Tavarius Thomas
************@*****.***
Qualifications:
● Associate’s Degree in Computer Systems and Technology (GPA: 3.8)
● Strong troubleshooting skills across hardware, software, and operating systems
● Experience supporting customers with technical device issues
● Knowledge of Windows, Linux, and Unix operating systems
● Strong communication skills working with diverse teams and customers Education:
Associates in comp systems and Technology, GPA 3.8 Graduated 2017 Vatterott College St.Louis, MO
Relevant Courses:
● Introduction to Technology
● Linux and Unix Systems
● Windows Operating Systems
● Computer Hardware and Troubleshooting
Experience:
Best Buy / GeekSquad, Chesterfield, Missouri June 2025-Present Advanced Repair Agent /Consultation Agent/ inventory
● Loading and unloading items from truck and to the sales floor
● Ensuring items are in proper condition before being brought to the sales floor
● Selling the correct technological solutions to customers to best suit their needs.
● Selling protection, memberships, and assisting customers in applying for the company retail card.
● Assisting clients with the technological issues that have arisen while using their devices
● Checking-in and assisting with and the administration of technology support/repair (Software and hardware). As well as checking device functionality of store units for sale
● Repair and troubleshoot various computer devices
● Repair OS
Aris Solutions August 2015 - Present
● Provide daily care and assistance for clients with their daily activities
● Communicate effectively with clients to address questions and provide assistance
● Maintain organized schedules and manage time efficiently while supporting multiple clients
● Demonstrate patience, reliability, and strong interpersonal skills Technical Skills
● Linux / Unix fundamentals
● Hardware diagnostics, repair, and technical customer support
● Device setup, configuration, and software troubleshooting
● Operating system installations and troubleshooting network and system issues
Contact this candidate