QA

Suguna Ranganathan

ISTQB Certified Senior QA Engineer Manual & API Testing Mobile (iOS/Android) Accessibility (WCAG) Agile Minnetonka, MN 952-***-**** *******************@*****.*** linkedin.com/in/suguna-ranganathan-60185ab1 Work Authorization: H4-EAD — Authorized to Work in the US No Sponsorship Required PROFESSIONAL SUMMARY

ISTQB Certified Senior QA Engineer with 7+ years of experience delivering high-quality software across Banking & Financial Services, E-Commerce, and Media domains. Deep expertise in end-to-end testing across Web, iOS, and Android platforms, with hands-on experience in API validation (Postman/Swagger), enterprise test management

(JIRA, IBM RQM), and Accessibility (WCAG) compliance. Currently holds active H4-EAD work authorization — fully authorized to work immediately with no sponsorship required. TECHNICAL SKILLS

Mobile Testing: iOS, Android, Android Studio, ADB, Charles Proxy, Real Device Testing, Simulators Web & API Testing: Postman, Swagger UI, REST API, Backend Data Validation, Cross-browser Testing Testing Types: Functional, Regression, Smoke, Sanity, SIT, UAT, Accessibility (WCAG), Exploratory, Ad-hoc, Alpha/Beta Test Management: JIRA, HP-ALM, TestRail, RQM, Confluence, Kites, SVN. Methodologies: Agile/Scrum, Kanban, SDLC/STLC, Defect Life Cycle, Test Strategy, Test Plan, RTM, Test Data Management Domains: E-Commerce, Banking/Financial Services, Media & Entertainment CAREER BREAK — VISA STATUS & CONTINUED DEVELOPMENT May 2022 – Present H4 Dependent Visa (Work Permit Not Permitted Until EAD Approval) Due to H4 dependent visa status, employment was not legally permitted during this period. Used this time productively to upskill and prepare for re-entry into the US job market:

● Proactively developed AI-assisted manual testing skills, leveraging AI tools to analyze requirements, generate exploratory test scenarios, and identify defect patterns.

● Aligned 7+ years of global QA expertise with U.S.-based Agile/Scrum software development standards and enterprise testing practices.

● Maintained active ISTQB Certified Tester – Foundation Level (CTFL) certification throughout career break. PROFESSIONAL EXPERIENCE

Senior QA Engineer Thinkify Labs (Client: Flipkart)Nov 2021 – May 2022

● Led end-to-end quality assurance for Flipkart Grocery module (one of India's largest e-commerce platforms), managing functional and UI testing across iOS and Android

● Optimized mobile testing workflows using a mix of real devices and simulators to validate UI consistency and cross-platform compatibility

● Identified and resolved critical system bottlenecks, directly enhancing app responsiveness and stability before production releases

● Validated accessibility features across multiple platforms to ensure compliance with WCAG guidelines for inclusive user experience

● Partnered with Product Managers and Developers in triage meetings to prioritize and rapidly resolve defects in JIRA Consultant Capgemini (Banking & Financial Services)May 2019 – Oct 2021

● Delivered end-to-end quality assurance for banking and financial services applications, covering customer transaction systems, core banking operations, and financial service integrations across multiple environments

● Served as the primary liaison between U.S. and German clients and an offshore QA team in India, coordinating test activities during onshore hours to ensure seamless communication and on-time delivery

● Executed comprehensive test coverage across Unit, Integration, Smoke, Sanity, System, Regression, and UAT phases, ensuring release readiness across all testing environments

● Performed API testing using Postman and Swagger UI to validate backend banking services, transaction APIs, and data integrity — identifying defects before they reached production

● Conducted exploratory testing to surface critical defects and edge-case scenarios impacting customer transactions and financial data accuracy

● Mentored junior QA engineers on testing standards and best practices, improving team test quality, defect detection rates, and overall productivity

● Generated test execution reports and defect metrics dashboards, presenting findings to business stakeholders and development leads to support release decisions

● Managed test cases, defect lifecycle, and execution reporting using JIRA and IBM Rational Quality Manager (RQM), aligning with enterprise banking QA standards.

Associate Quality Services Amazon Development Centre Jan 2016 – Apr 2019

● Performed manual testing of Kindle applications across iOS, Android, web, and real devices, ensuring seamless experience for millions of users globally

● Improved overall test coverage by executing functional, regression, cross-platform, sanity, smoke, ad-hoc, load, and accessibility testing across Kindle, Fire TV, Tablet, Phone, Alexa, and OTT platforms

● Validated WCAG accessibility compliance including keyboard navigation, screen reader compatibility, color contrast, and focus visibility

● Used Postman to verify APIs and validate Amazon web front-end for UI, functionality, and performance — reducing production defects through early issue identification

● Owned end-to-end Over-The-Air (OTA) testing, analyzing logs and resolving customer-impacting issues to enhance product stability

● Conducted Alpha and Beta testing for major software releases, driving defect identification and closure ahead of deadlines

● Converted Voice of Customer (VOC) feedback into actionable test cases, improving customer satisfaction scores

● Prepared and published daily Test Summary Reports to keep stakeholders informed on release readiness Trainee Analyst Repucom Media Analysis Pvt Ltd Sep 2012 – Mar 2013

● Validated GPU compatibility and performed Windows application testing in clustered environments

● End-to-end system testing, test plan creation, and RTM authoring

● Tested video features (contrast, brightness, sharpness, playback controls, supported media formats)

● Validated WCAG accessibility compliance including keyboard navigation, screen reader compatibility, color contrast, and focus visibility.

● Coordinated with onshore teams for requirements gathering and defect resolution, generated test summaries for clients.

EDUCATION & CERTIFICATIONS

ISTQB Certified Tester – Foundation Level (CTFL) Active Certification Bachelor of Engineering (B.E.) – Electronics and Communication Engineering East Point College of Engineering and Technology, India 2008–2012

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