Remote Booking Operations Coordinator

Heather Walston, Booking Operations Coordinator

Valley, 36854, United States, +1-334-***-****, *******.*******@*******.*** SUMMARY Detail-oriented Remote Booking Operations Coordinator with extensive experience in reservation management and customer service. Skilled in data entry and operational efficiency, leveraging tools like OPERA and Microsoft applications to optimize booking processes. Proven ability to process payments accurately, contributing to significant revenue targets. Adept at multitasking in fast-paced environments and effective in enhancing customer experiences. Ready to bring strong organizational and communication skills to a dynamic team.

WORK EXPERIENCE

Reservation/Ticket Host

Herschend Family Entertainment

07/2024 – Present Callaway Gardens

Executed accurate data entry for reservation management Coordinated booking, cancellation, and modification of overnight reservations

Handled fast-paced phone calls, transferring inquiries as necessary Devised ticket and membership solutions using BOS, ensuring timely delivery

Acquired training in OPERA software for enhanced operational efficiency Leveraged knowledge of Tessitura to optimize ticketing processes Processed payments accurately, contributing to high year-to-date revenue Supported leadership initiatives as needed

Utilized a variety of Microsoft applications to streamline operations CID/Front Desk Agent

Callaway Resort and Gardens

11/2023 – 07/2024 Pine Mountain

Conducted data entry for reservation management

Managed check-in and check-out processes for overnight guests Addressed fast-paced phone inquiries and forwarded calls appropriately Coordinated housekeeping requests and reported maintenance issues effectively

Communicated property information to guests, enhancing customer experience

Trained in OPERA for effective reservation management Collected and processed payments during guest check-ins Maintained back office supply inventory to support daily operations Executed faxing, copying, and scanning tasks with attention to detail Assisted leadership as needed in various capacities Utilized Microsoft applications to enhance operational efficiency Administrative Assistant II

State of Alabama Department of Labor

04/2011 – 02/2013 Montgomery

Crafted correspondence, reports, and meeting notes with precision Facilitated customer communication to appropriate departmental personnel Delivered secretarial and office management support while fostering cooperative relationships

Coordinated scheduling of appointments, meetings, and events for management staff

Organized calendars and correspondence while prioritizing tasks effectively Maintained precise records for both department and customer interactions Answered calls and emails, providing informative responses to enhance business communication

Managed physical and digital files, ensuring organization and accessibility of project materials

Established administrative procedures to fulfill organizational goals and boost office productivity

Addressed sensitive inquiries and complaints with professionalism Scheduled conferences and appointments, overseeing logistics and preparation

Ordered office supplies to ensure uninterrupted operations Developed spreadsheets using Microsoft Excel for accurate record-keeping and reporting

Responded to customer concerns effectively, enhancing retention rates Maintained a tidy and organized front desk and reception area through diligent file management

Directed incoming calls to the correct department or employee, optimizing response times

Ensured functionality of office equipment and maintained adequate supplies Composed and edited complex memos and reports using relevant software Sorted and distributed incoming correspondence promptly Collected and relayed customer feedback to management for timely action Recovered outstanding revenue by persistently contacting clients with overdue accounts

Tracked collection activities and maintained details on accounts receivable status

Oversaw daily collections and accounts receivable processes, implementing effective strategies

Administrative Assistant II

State of Alabama Department of Agriculture

11/2007 – 04/2011 Montgomery

Composed various types of correspondence, reports, and meeting notes to support departmental functions

Directed customer inquiries to the appropriate personnel efficiently Delivered exceptional secretarial and office management services while nurturing collaborative relationships

Organized and managed calendars, prioritizing schedules to align with departmental needs

Maintained accurate records for department and customer interactions Provided information via phone calls and emails, ensuring effective business correspondence

Managed physical and digital files, consistently updating reports to facilitate project coordination

Streamlined administrative processes to meet organizational objectives and enhance office efficiency

Addressed sensitive inquiries and complaints effectively with professionalism Executed spreadsheet creation in Microsoft Excel for efficient record- keeping and reporting

Coordinated logistics for workshops, conferences, and meetings through meticulous scheduling and resource preparation

Resolved customer issues promptly, contributing to improved retention rates Maintained orderly front desk and reception by organizing files and managing documents effectively

Answered incoming calls and directed them to the suitable department or individual

Ensured optimal function of office equipment and maintained adequate supplies

Composed, edited, and typed comprehensive memos and reports using job- related software

Sorted and distributed incoming communications in a timely manner Greeted visitors warmly while managing the front reception area Administrative Assistant II

State Of Alabama Department Of Public Health

05/2007 – 11/2007 Montgomery

Organized and prioritized calendars and correspondence to support office functions effectively

Maintained accurate records for departments and customer interactions to ensure efficiency

Answered phone calls and emails promptly, enhancing clarity in business communications

Handled sensitive inquiries and complaints with tact and professionalism Managed inventory and ordered supplies to keep the office efficient Organized files and developed spreadsheets while maintaining an orderly reception area

Directed incoming calls to appropriate departments or individuals efficiently Welcomed visitors pleasantly, ensuring a professional front desk presence EDUCATION

Brewbaker Tech Magnet High School

High School Diploma

Troy State University School of Nursing

Some college

SKILLS Organizational skills Multitasking

Communication Independent

Detail-oriented Problem Solving

Proactive Customer service

Operations Scheduling

Administrative

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