Operations Supervisor & Team Leadership

MARIA MONTES

Operations Supervisor

Inkster, MI 734-***-**** ***************@*****.***

Professional Summary

Operations Supervisor with experience leading teams, managing daily business operations, handling financial reporting, scheduling staff, controlling inventory, and delivering exceptional customer service. Proven ability to supervise employees, maintain operational efficiency, resolve customer concerns, and support organizational goals.

Professional Achievements

Recognized as Employee of the Month three times within one year at Walter P. Reuther Hospital for outstanding performance, reliability, teamwork, and commitment to patient service.

Core Competencies

Operations Management, Team Leadership, Staff Scheduling, Customer Service, Inventory Control, Cash Handling, Financial Reporting, Administrative Support, Microsoft Excel, Outlook, Word, SharePoint, Teams

Professional Experience

Shift Manager, Volunteers of America Westland, MI May 2024 – April 2025

Supervised daily store operations, opening/closing procedures, security, and cash management.

Managed employee schedules and delegated responsibilities.

Prepared deposits and maintained financial records.

Resolved customer concerns and monitored inventory levels.

Food Checker / Supervisor, Compass Food Group – Walter P. Reuther Hospital April 2025 – Present

Verified meal accuracy, dietary requirements, and food safety compliance.

Coordinated with staff to maintain workflow efficiency.

Supported quality control and operational standards.

Recognized as Employee of the Month three times within one year.

Assistant Manager / Cashier, Tubby's Sub Shop October 2022 – May 2024

Supported daily operations, customer service, cash handling, and inventory management.

Delivery Driver, Prime Presence LLC (Amazon DSP) December 2021 – August 2022

Managed delivery routes and maintained productivity and customer satisfaction.

General Merchandise Associate, Target July 2020 – September 2021

Managed inventory replenishment and merchandising activities.

Education

GED – Schoolcraft College

CNA Certificate – Four Chaplains Nursing Home CNA Training

Health Nutrition Coursework – Schoolcraft College

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