Fast-Starting Customer Support Specialist

Markevia Render-Akins

Live Chat Support Specialist

********.******@*****.*** Homestead, 33030 +1-786-***-**** Summary

Dedicated and compassionate professional with extensive experience in customer service, childcare, and healthcare support. Proven ability to manage diverse responsibilities, including customer interaction, inventory management, and maintaining detailed records. Possesses strong communication skills, a friendly demeanor, and a commitment to ensuring client satisfaction. Eager to leverage these transferable skills to provide exceptional live chat support and contribute to a positive customer experience at micro1. Work Experience

Supervisor, Open Arms Afterschool Learning Center, Homestead 04/2021 – Present

Managed a team of 3 staff members to ensure the delivery of the correct learning curriculum for children.

Maintained inventory of all necessary supplies for the center. Verified and updated all children's immunization records. Behavioral Health Technician, Simply Jordan, Homestead 08/2019 – Present

Assisted behavioral health clients with daily living activities, including meal preparation, medication administration, and household cleaning. Notary Public, State of Florida Department, Homestead 07/2021 – 07/2025

EVS Ambassador, Baptist hospital, Miami

10/2022 – 05/2025

Performed cleaning duties in patient rooms.

Managed waste disposal by removing trash from designated areas. Maintained cleanliness of nursing stations.

Replenished essential supplies such as toilet paper and paper towels. Sanitized hospital areas to effectively reduce germ transmission. Executed daily cleaning routines in patient rooms as per requests. Cashier/Sales Associate, 7/11 gas station, Homestead 09/2017 – 09/2018

Served customers by accurately providing change and taking orders. Teacher Assistant, RCTV, Homestead

10/2014 – 05/2017

Provided academic support to children with their homework assignments. Instituted a recreational program that led to increased customer satisfaction. Engaged with parents and provided assistance in a professional and friendly manner. Facilitated a positive learning environment where children and parents found the assistance valuable.

Maintained the cleanliness and presentability of the facility and recreational areas for patrons.

Demonstrated strong interpersonal skills and a friendly demeanor. Completed administrative training.

Managed student records through filing, updating, and inventory processes. Served as a safety advisor and implemented safety policies that reduced accidents by 50%. Exhibited proficiency in following instructions.

Completed phone etiquette training.

Maintained a fast-paced work ethic.

Participated in leadership training.

Security Guard, Open Arms Preparatory Academy, Florida City 08/2012 – 03/2013

Ensured a secure and safe environment for students and staff. Identified and reported potential safety hazards.

Responded promptly and effectively during emergency situations. Provided safe transportation for students between classrooms. Maintained the overall safety and security of the facility. Supervised students to ensure appropriate conduct. Education

Education, Pre-School Appropriate Practices, Miami Dade College, Homestead Education, Health, Safety and Nurition, Miami Dade College, Homestead high school, South Dade Senior High School, Homestead 2001 – 2005

Skills

Sanitation Childcare Achieving HIPAA compliance Fast casual experience Microsoft Outlook Dishwashing Caregiving Babysitting GPS Report writing Industrial cleaning Computer operation Microsoft Word Typing Custodial experience Writing skills Minivan driving Laundry Infant care Child protective services Home & community care experience Computer skills Assisted living Business development Janitorial experience Catering CPR and AED certified Cash handling Tutoring Climbing Growing experience Languages

English English

Certificates

State security guard

06/2019

Child Growth and Development

11/2015

Identifying and Reporting Child Abuse

11/2015

Behavioral Observation and Screening

10/2015

Math Guest services Medical office experience Microsoft Excel Restaurant experience Cleaning Type 40 words per min. Floor care English Computer literacy Route driving Supermarket experience Heavy lifting Literacy education Teaching physical education Preschool experience Nursing home experience Passenger luggage management Quick service & fast food restaurant Retail customer service procedures Environmental services Toddler care Lesson planning Maintenance Ability to follow instructions Early childhood general education teaching experience Resident's rights Customer service Experience with children Working with people with disabilities Early childhood education center experience Customer inquiry handling Always have a friendly smile Hospital experience Organizational skills Patient service Maintaining patient confidentiality Outdoor work Department store experience

Working with people with developmental disabilities Supervising experience Verbal communication (child communication methods) Communication skills Delivery driver experience Hospitality Teaching physical education Phone Etiquette

Child Care Facility Rules & Regulations

10/2015

Health Safety and Nutrition

08/2015

Per-School Appropriate Practices

07/2015

Emergent Literacy for VPK Instructors

12/2005

Certified Compensation Professional

Childcare Certification

Infant & Toddler Certification

School Age Child Care Certification

Child Development Associate Certification

Preschool CDA Certification

Family Child Care CDA Certification

Certified Home Health Aide

Teaching Certification

First Aid Certification

CPR Certification

Security Guard

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