Customer Support & Air Logistics Specialist

Lisa Coley

***-** ***** *** ****** Village, N.Y. 11429 646-***-**** ****-*****@***.***

Objective

Provide customer support on a company platform. Utilizing numerous experiences to give excellent customer experience. Troubleshooting technical problems and providing and addressing solutions to customers.

Experience

Air Logistics Export Specialist JFK -10/24-present

Air Logistics OPS Specialist JFK 7/23-10/24

Processing MAWB/Manifest and add flight detail for shipments

Forwarding Tendering Documents to the LSP

Booking &Rebooking shipments

Updating Tender Document to submit to Airlines

311 Specialist –NYC Apr. 2020-Nov. 22

Handling calls

Investigation of complaints

Pro-efficient in data entry

Responded to Covid-19 questions and protocols

Responding & completing complaint forms and questions

Merchandiser/stock Rep, Gap Inc. NY

October 2019 – Feb. 2, 2020

Restock merchandise/ Pull merchandise for shipment

Assist customers locating merchandise/ Replenish display

Stock Associate, Dollar Tree, Queens, N.Y.

Sept.- Nov. 2019

Restock floor/ Merchandising retail sale floor

Customer Service Rep, GCS/Paratransit, LIC, N.Y.

Nov. 2018- July 2019

Call Center Rep/Data Entry

Dispatch vehicles/Resolve transportation problems

Reserve/Written & Verbal Comm/emails, calls & letters

Aide, P.S. 354, Queens N.Y.

June 2017- July 2018

Help students/staff in lunchroom/ recess clean-up

Observe students at lunch/recess with interaction

Wellness Ambassador, Rite Pharmacy, Jamaica, N.Y.

Nov. 2016- Sept. 2017

Help deliver/provide excellent customer service /assist our customers

Bridge gap between front of store and pharmacy/locate items for customer needs

Assist with over counter items vitamins/supplements and personal need products/provide a level of personal interaction with the licenses pharmist

Provide info/advise on flu and other shots available

Customer Service Agent, Delta Airlines LGA/JFK

Oct. 2008- Jan. 2016

Provide passengers with flight info/Data entry/ Gate operations

Clean plane/ check for meals/ snacks and drinks carts onboard aircraft

Ticketing/ baggage/ marketing promotional offers/airline/airport security procedures/ Seating and reservations

Provider Relation/ Claims Rep/Call Center,

Hip Health Insurance, N.Y.

Aug. 2007- Nov. 2007

Checking provider credentials/ Board Certified

Billing/ Claims icd-9, Cpt codes

Calls/ emailing/ written and verbal communications

Respond to request of provider's network

Claims/ Call center Rep, Building Service 32BJ Health Fund, N.Y.

Sept 1994- Apr. 2001

Billing Claims, review claims cpt codes/icd-9

Call/emails/faxes

Data Entry, processing claims

Education

TCI College – New York City – Associated

Skills: proficiency in MS Office, office skills, MSs word, Data Entry, Emails and more

References

Available on Request

Contact this candidate