Customer Service & Retail Support Specialist
Resume:
Salisha Blackwell
Walhalla, SC
*********@*****.***
Professional Summary
• Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success.
• History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
• Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
• Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations.
• Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
• Expert at finding win-win solutions.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Travel Retail Merchandiser
SPAR, Inc.-Manchester, TN
February 2024 to Present
• Collaborated with cross-functional teams including marketing, sales, and design to create compelling in-store displays and window presentations
• Assisted in the development of seasonal buying plans based on historical data analysis
• Efficiently unloaded incoming shipments, organized merchandise, and stocked shelves according to planograms
• Utilized forklifts and pallet jacks to safely transport heavy items and optimize storage space Customer Service Representative
Walmart.com-Remote
December 2020 to February 2024
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Provided excellent technical support
• Maintained up-to-date knowledge of customer accounts
• Confirmed payments, refunds, etc.
Front Desk Agent
Knights Inn Hotel-Dillard, GA
June 2017 to November 2020
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Handled payment processing and provided customers with receipts and proper bills and change.
• Managed guest check-in and check-out procedures, reservations and payments.
• Delivered friendly and knowledgeable support to current and prospective customers.
• Verified and collected client payments.
• Answered phone and emails to make reservations and take guest information.
• Trained newly hired employees on front desk procedures and business operations.
• Greeted, registered and assigned guests to rooms according to individual requirements.
• Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
• Welcomed large volume of guests and improved overall customer service. Customer Care Specialist
TrueCare24.com-Remote
June 2012 to May 2017
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.
• Audited customer account information to identify issues and develop solutions.
• Kept customer and system account information accurate and current to support timely resolutions for concerns.
• Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
• Supervised and motivated customer service teams to maximize business performance.
• Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
Education
Bachelor's degree in Business Administration
North Georgia Technical College-Clarkesville, GA
September 2008 to March 2012
Skills
• Call documentation (3 years)
• Front desk
• Issue and Complaint Resolution (3 years)
• Efficient and detail-oriented (3 years)
• Senior care
• Order Entry
• Care plans
• Process Improvement
• Merchandising
• Home health
• Call center (3 years)
• Planograms
• Data entry and maintenance (3 years)
• Customer service (3 years)
Certifications and Licenses
Driver's License
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