Customer Service Support Specialist

Cara Gerlach

****Sabal Palms CT 346-***-**** **************@*******.***

Katy, TX 77449

Summary

Customer service professional with over five years of experience supporting customers in retail and call center environments. Skilled in phone, email, and virtual communication, active listening, and resolving benefit-related inquiries. Proven ability to build positive relationships and ensure customer satisfaction in fast-paced and remote settings. Proficient with Microsoft Office Suite and comfortable working independently.

Skills

•Technical Skills: Microsoft Office Suite, Cybersecurity

Experience

McDonald’s Apr 2025 - Present

Crew Member/ Manager Katy, TX

•Cleaning the store and restocking stations.

•Ensuring customer satisfaction and cashing out orders.

•Answer customer questions and resolve complaints through active listening and problem-solving.

•Delegating tasks and ensuring shifts run smoothly.

•Maintain positive customer relationships through clear communication.

Staffmark Staffing: Assigned to S4/ AT&T Nov 2018 - Feb 2021

Customer Service and Sales Representative/ Account Manager Houston, TX

•Ensuring customer satisfaction and cashing out orders.

•Answering questions and resolving customer complaints.

•Ensure accuracy of client data using Microsoft Office Suite.

•Schedule service repairs and installations, coordinating with clients via phone and email.

PETSMART Aug 2016 - Jan 2019

ASSOCIATE/ Pet Care Specialist Houston, TX

•Caring for pets and ensuring that they are in good health.

•Cleaning the store and restocking shelves.

•Provide friendly customer support and ensure satisfaction at checkout.

•Answer customer questions and resolve complaints independently, escalating when necessary.

Education

IBM SKILLSBUILD, Houston, Texas Apr 2025 - May 2025

Certification, Cybersecurity Fundamentals Houston, Texas

•Achievements: Earn a certification for the fundamentals of Cybersecurity

Ashford University (now The University of Arizona Global Campus) Chandler, Aug 2009 - May 2015 Arizona

Bachelor's Degree, health care administration Chandler, Arizona

•Achievements: Specialized in geriatrics

J.Frank Dobie High School, Houston, Texas Aug 2000 - May 2004

Diploma Houston, Texas

•Achievements: High School Diploma, Academic Recognition on the Writing Portion of the TAAS test

Certification

•Academic Recognition on the Writing Portion of the TAAS test

•Certification in Cybersecurity Fundamentals

•Certified Fora Travel Agent

•Food Safety Certified

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