Financial Operations & Client Account Specialist

AMBER USELDING

**** ******** **, *********, ** **102 • 224-***-**** • *****.********@*****.***

linkedin.com/in/amberuselding

PROFESSIONAL SUMMARY

Relationship-focused financial operations professional with more than 15 years of experience supporting customer account management, financial transactions, reconciliations, payment processing, compliance documentation, and client service in high-volume environments. Proven ability to build trusted customer relationships, resolve complex account issues, and maintain operational accuracy while managing sensitive financial information. Recognized for delivering consultative service, improving customer retention, and supporting revenue growth through strong communication and attention to detail. Experienced working cross-functionally with operations, finance, sales, and leadership teams while managing fast-paced daily responsibilities involving deposits, balancing, reporting, billing investigations, and customer support. CORE COMPETENCIES

Client Relationship Management • Retail & Business Banking Support • Financial Transaction Processing • Cash Handling & Deposits • Account Reconciliation • Customer Retention & Cross-Selling • Payment Processing & Collections • Compliance & Documentation Review • Credit Application Support • Operational Risk Awareness • Financial Reporting & Analysis • Billing & Discrepancy Resolution • Microsoft Excel (VLOOKUP, PivotTables, Reporting) • SAP PeopleSoft CRM Systems

PROFESSIONAL EXPERIENCE

Assistant Manager – Extra Space Storage 2025–Present Build strong customer relationships through consultative interactions, identifying customer needs and recommending tailored service and financial solutions. Manage full-cycle customer account support including payment processing, delinquency follow-up, reconciliations, deposits, and daily balancing activities. Support operational compliance, audit readiness, financial record maintenance, and customer issue resolution.

Assistant Manager – Little Caesars Pizza 2023–2025 Oversaw daily financial operations for a high-volume location, including cash handling, deposits, balancing, reconciliations, and reporting. Managed operational controls and ensured compliance with company financial procedures and cash-management standards. Led and trained team members on transaction accuracy, customer service, operational efficiency, and policy compliance. Food Service Coordinator – Recreation & Retail Division, PepsiAmericas 2016–2022 Managed customer financial accounts, payment processing, reconciliations, and compliance documentation for national and regional clients. Supported multimillion-dollar accounts through billing oversight, pricing analysis, transaction review, and financial reporting. Conducted investigations into billing discrepancies and financial issues to protect revenue. Customer Service Representative – Misumi USA 2013–2015 Managed high-volume customer account activity and processed 180+ precision orders and quotes daily with exceptional accuracy. Resolved escalated customer concerns and strengthened customer relationships through responsiveness and professionalism. Executive Assistant to the President – Global Capital, Ltd. 2010–2013 Supported executive leadership with confidential financial operations, reporting, vendor payments, reconciliations, administrative management, accounts payable and receivable processes, deposits, and operational coordination.

PROFESSIONAL STRENGTHS

Strong interpersonal and relationship-building abilities • High attention to detail and accuracy in financial processing • Ability to manage multiple priorities in fast-paced environments • Professional communication skills with customers and leadership • Experience handling sensitive financial and customer information • Adaptable team player with leadership and training experience • Consistent record of operational reliability and customer satisfaction TECHNICAL SKILLS

Microsoft Excel, Microsoft Office Suite, SAP, PeopleSoft, CRM Systems, Financial Reporting, Payment Processing Systems, Transaction Reconciliation, Billing Analysis, Customer Account Management Systems

REFERENCES

Available upon request.