Remote Customer Service & Collections Professional
Resume:
Thomas Corday III
Remote customer service
Fayetteville, NC
********@***.***
Detail-oriented financial and customer service professional with over 20 years of experience in collections, billing, administrative support, and remote call center operations. Proven ability to manage high call volumes, resolve complex account issues, and deliver excellent customer experiences in fully remote environments. Strong communicator with a consistent record of accuracy, reliability, and problem-solving.
Employment history
B2B Corporate
Collections Agent, ABC-
Amega, Dec 2024 – Sep
2025
Remote
Non-Clinical Medical
Intake Specialist,
InflectionCX, Sep 2022
– Jan 2024
Remote
Customer Service /
Collections
Representative,
Publishers Consulting
Group, Dec 2015 – May
2021
Remote
Operations Manager /
Customer Service Lead,
AceDepot.com, Aug
2007 – Oct 2015
Northvale, NJ
Telephone Consultant,
J’caz IP Telephony
Consultants, Aug 2003 –
Aug 2006
Remote
Collections Specialist /
Customer Service
Representative,
Verizon Wireless, Jan
1998 – Jun 2003
Morristown, NJ
Education
Bergen Community College, Paramus NJ, 1990 – 1992
Coursework
Palisades Park Jr./Sr. High School, 1989
Diploma
Skills
B2B & Consumer Collections, Customer Service & Account Resolution, Medical Intake & Telehealth Coordination, Billing, Payments & Account Reconciliation, High-Volume Inbound & Outbound Calls Managed inbound and outbound B2B collections calls in a fully remote call center Negotiated payment arrangements and resolved past-due balances Documented account activity accurately using Word, Excel, Teams, and Zoom Maintained compliance and professionalism in sensitive financial discussions Assisted clients with workers’ compensation intake and reporting Coordinated telehealth triage between patients, nurses, and physicians Entered and maintained accurate client documentation Delivered calm, empathetic support during high-stress interactions Handled inbound and outbound customer service and collections calls Supported customer retention through phone, chat, and email communication Assisted with data entry and account documentation Helped support a five-person customer service team in a remote environment Managed customer service and logistics for a 50-person e-commerce operation Performed Amazon and internal order data entry, billing, and collections Handled 100+ calls per day involving sales, complaints, and technical support Improved customer satisfaction through timely issue resolution Conducted structured interviews with Fortune 500 executives Recorded, transcribed, and entered interview data
Maintained high daily call volumes while meeting accuracy requirements Managed inbound and outbound collections calls
Processed payments and resolved account disputes
Supported customer retention and accurate CRM documentation Skills
Data Entry & Documentation Accuracy, Microsoft Word, Excel, Teams, Zoom & Remote Call Center Systems, Client Retention & Escalation Support
Contact this candidate