Customer Service & Payment Processing Specialist
Resume:
Joanne M. Yusko
Parma, OH ***34
********@*****.***
EXPERIENCE
Weltman, Weinberg, and Reis, Co. Lpa— Payment Poster
●Verify check information was uploaded correctly in the system.
●Determine type of payment eg.: court cost refund, garnishment, or personal payment.
●Apply payments to correct files.
●Determine amounts to be split in a payment if applied to multiple files for one debtor.
●Contact courts to obtain correct backup information for the payments as needed.
●Input outgoing checks in the system to notate the files.
United Healthgroup/Optum — Payment Receipt Processor
11/2022-08/2025
●Verifying funds received from various insurances.
●Prepared, distributed, and reviewed insurance payments and recorded in the corporate database.
●Knowledge of multiple hospital systems including, Epic, Cerner, and Medent.
●Downloaded, printed and batched electronic funds transfers and remits.
●Posted payments and denials.
●Processed posting and recording payments and addressing aged receivables.
●Retrieve electronic remits from insurance portals such as Medicare, Medicaid, Optum, Availity, and Echo.
Nick Mayer Ford — Office Assistant/Cashier
03/2022-11/2022
●Receiving payments from customers for all services.
●Receive deliveries of new vehicles.
●Input new vehicles into data system.
●Ordered supplies as needed for all departments.
●Contact customers regarding timely oil changes.
●Organize office to maintain effective operations.
●Licensed Notary Public.
Quadax — Receipt Poster
03/2020-03/2022
●Manually and Autopost to pt accounts.
●Obtain and upload remits from various insurance portals such as, Medicare, Medicaid, Optum, Availity, and Echo into the company database.
●Review denials and send accounts to correct departments for further handling.
●Verify funds received from insurances, and patients.
●Pull Lockbox payments from bank systems for posting.
EDUCATION
Cleveland State University/Cleveland, OH
09/2009-05/2011
Taylor University Fort Wayne/Indiana
09/2007-05/2009
SKILLS
●Highly Motivated
●Innovative
●Compassionate towards clients and colleagues.
●Microsoft Office
●Data Entry
●Typing speed of 63
●Adapt to change easily
●Phone skills
●Independent worker
●Customer Service
●Leadership
●Multitasker
●Problem resolution
●Detail oriented
●Documentation abilities
●Team Player
Activities
Worship Band Member
2/2020-Present
●Play variety of music with broad stylistic range and improvisatorial flexibility.
●Expressed musical themes through tempo, phrasing volume and dynamics.
●Put together lyric presentations for congregation and performers.
●Manage audio-visual support for multiple weekly services
Assistant Youth Group Leader
02/2011-Present
●Co-Leader of 10-15 youths ranging from 12-18 years of age.
●Counsel with and advise youths with their personal issues as they arise and follow-up.
●Organize games and activities for designated youth meetings.
●Prepare and chaperone the youths for weekend retreats.
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